Learning & Development Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join our AAA Five Diamond property in Central Florida! 

 

The Opportunity: 

Learning and Development Manager – on-site 

   

About the role:   

• Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.    

• Responsible for resort's learning and service culture. Works closely with the resort's senior leadership team to ensure the team is well positioned to achieve our service and culture standards as well as an exceptional guest experience. Manages Onboarding, Operational Learning, Management and Leadership Training, and Compliance.  

  

What you will do:    

• Regularly benchmarks the learning function with Learning Success Levels. Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies.  Prepares and produces training calendars that reflect performance gaps and learning needs. Markets the learning function’s programs, initiatives, and online learning. Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change. Creates and adheres to an annual budget for all training programs, initiatives, and learning resources. Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning.  

• Manages and facilitates (in collaboration with other presenters) Embark for all new employees  

• Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviors, New Leader Orientation, Certified Departmental Trainer, GROW, and annual compliance requirements.  

• Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Lead