Administrative Supervisor

You will oversee the efficiency of the staff and processes involved with service account representatives and daily management of customer performance. The management responsibilities are driven through the supervision of the day-to-day operations of the general office administration and ensuring best practices are being followed across all departments by evaluating customer feedback, monthly reports, and random audits of processes. The roles overall focus is to ensure that the local district staff effectively and efficiently supports the achievements of district goals and objectives.Role and Responsibilities

• Responsible for monitoring, measuring and modifying processes and procedures of general office administrative staff to effectively and efficiently meet customer needs and business objectives.
• Oversees the administrative team including hiring, managing, coaching, training, developing and disciplining of service and installation office staff while insuring all monthly business operation goals are meet. 
• Maintain the ROE and necessary training documents
• Develops and executes the plan of yearly physical inventory for the district.
• Develops process improvements and initiatives to reduce slow moving inventories Performs inventory analysis and Management to avoid General Ledger imbalances.
• Monitor all open jobs in department and ensure that all jobs are properly billed to the customer. Responsible for oversight of customers and subcontractor contracts to ensure they are accurately filed, processed, invoiced or paid as appropriate. Review documents, such as cost reports, DART Management, Refrigerant, purchase orders, staffing demands, to determine personnel or materials requirements, while requisition and maintain inventories of supplies necessary to meet production demands.
• Responsible for the establishment of all subcontractor/supplier accounts. Responsible for the oversight of employee payroll processing including tracking of PTO, completion of reports for bargaining employees as applicable, review and submission of employee expense reports for hourly staff.
• Develops working partnerships with District’s Fulfillment and Operations Management. Examine and analyze accounting records to determine audit readiness.
• Report to management about audit results. Responsible for oversight of staff who confer with customers by telephone or email to determine reasons for payments and to review the terms of sales, service, or credit contracts.
• Arrange for payment or establish repayment schedules, based on customers' financial situations.
• Locate and monitor overdue accounts. Record information about financial status of customers and status of collection efforts.
• Additional responsibilities as assigned.

Qualifications and Education Requirements

• High School Diploma OR One to Five years of related experience and/or training; or equivalent combination of education and experience.  

Preferred Skills

• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• Strong background in management/supervisory function.
• Strong leadership and business acumen
• Ability to successfully manage multiple, competing priorities/tasks in a fast-paced environment.
• Strong communication skills, verbal and written, required.
• Strong organizational, time management skills
• Flexibility to work outside normal working hours, as required.
• Ability to work in a team environment and desire for continuous learning through cross-training.

About Hussmann:Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation and services to food retailers around the world. We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.