Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Lenoir City, Tennessee

Compensation: $16.00 - $18.00 / hour

Description

Lenoir City Animal Clinic is a premier veterinary care facility in Lenoir City, TN, dedicated to providing exceptional healthcare services to pets and their families. With a compassionate, experienced team and a focus on excellent customer service, we are committed to enhancing the quality of life for animals in our community. We’re excited to expand our team and are seeking a skilled Veterinary Receptionist to join us and help deliver high-quality service to our patients and clients.


Job Overview:
We are looking for a friendly, organized, and detail-oriented Veterinary Receptionist to join our team at Lenoir City Animal Clinic. The ideal candidate will have experience working in a fast-paced veterinary or healthcare environment, with excellent communication and customer service skills. This position plays a critical role in providing a welcoming atmosphere for clients, managing phone calls, scheduling appointments, and supporting our veterinary team with various clerical tasks.

Key Responsibilities

• Client Service: Serve as the first point of contact for clients, providing a friendly, professional greeting in person and on the phone.
• Appointment Scheduling: Efficiently schedule appointments for routine and urgent care visits, ensuring accurate client and pet information is captured.
• Check-In and Check-Out: Handle patient check-ins and check-outs with accuracy, providing information about services rendered, payments due, and next steps for follow-up care.
• Client Communication: Answer client inquiries, both in person and over the phone, with professionalism, and direct concerns to the appropriate team member when necessary.
• Administrative Support: Maintain patient records and update client information in the practice management system. Ensure all documents are completed accurately and filed appropriately.
• Billing and Payments: Process payments for services, accurately handling cash, credit cards, and insurance claims. Prepare invoices and explain charges to clients.
• Inventory Management: Assist with tracking supplies, ensuring that clinic inventory is maintained in an efficient and cost-effective manner.
• Team Collaboration: Work closely with the veterinary team to ensure smooth clinic operations, patient flow, and timely communication.
• Client Education: Provide general information to clients regarding services, vaccinations, pet care, and preventative treatments, helping them understand the importance of the care their pet is receiving.
• Records Management: Keep accurate and up-to-date patient records, ensuring compliance with confidentiality.

Skills, Knowledge & Expertise

• Experience: Previous experience in a veterinary or healthcare setting is preferred, though not required. A minimum of 1-2 years of customer service experience, ideally in a veterinary clinic, animal hospital, or similar setting.
• Education: High school diploma or equivalent is required. Further education or certification in veterinary reception, medical office administration, or similar fields is a plus.

Skills:

• Strong verbal and written communication skills
• Excellent interpersonal skills with a friendly, approachable demeanor
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced environment and stay calm under pressure
• Proficiency with office software (e.g., Microsoft Office Suite) and veterinary management software
• Attention to detail and accuracy in data entry
• Knowledge of animal health terminology and common pet care practices is a plus
• Personal Attributes: Compassionate, reliable, and passionate about providing high-quality customer service. Ability to work collaboratively with team members and maintain a positive attitude even in challenging situations.

What We Offer

• Competitive Salary: Based on experience, with performance-based incentives.
• Comprehensive Benefits Package: Includes health insurance, dental, and vision coverage.
• Paid Time Off (PTO): Generous paid time off to ensure work-life balance.
• 401(k)