(Senior) Client Relations Manager

<p>Job ID: 22111 </p> <p><br/> Would you like to be part of a Nordic team covering the Issuer Services area with high involvement in coordinating Paying and Issuer Agent Services, Mergers and Acquisitions, implementing Corporate Actions and much more?<br/> <br/> We are now looking for a Client Relations Manager/ Senior Client Relations Manager to be the market expert and coordinator between our clients, stakeholders and suppliers.<br/> <br/> At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.</p> <p> </p> <p>About this opportunity<br/>  </p> <p>Welcome to Issuer Services, where we provide services to corporate and institutional clients for events throughout the lifecycle of a security. We act as the issuing company’s issuer agent for a specific security, issuance programme or a corporate action event as well as handling related tasks, such as dividends, interest payments and redemptions. We maintain a close cooperation with the issuing company, their advisors and local central securities depositories (CSD).</p> <p><br/> We have a significant role in the implementation of Corporate Actions which include tender offers, rights issues and initial public offerings for our key clients.<br/> <br/> As the Client Relations Manager, you will play valuable role with a proactive approach in everyday life as there will be many different tasks that often must be solved under time pressure. We often receive unforeseen tasks, which means that we refocus to meet deadlines without forgetting the possible impact in a big picture.<br/> <br/> We are looking for a person who has a strong customer mind-set and is excellent at stakeholder management, who proactively find solutions and ensure that the stakeholder needs and expectations are met on a daily basis.<br/> <br/> What you’ll be doing:</p> <ul> <li>Managing and developing the relationship with our Issuer Services customers, by delivering first-class service to ensure high customer satisfaction on an everyday basis</li> <li>Working proactively to meet the client's needs by collaborating with colleagues and specialist in the Issuer Services value chain and across the bank</li> <li>Keeping up and using your industry knowledge to build an understanding of the customers business and how we can continuously improve to meet their future needs</li> </ul> <p>The role is based in Helsinki.</p> <p><br/> Who you are</p> <p> </p> <p>Collaboration. Courage.  Ownership. Passion. These are the values that guide us in being at our best – and that we imagine you share with us.<br/>  </p> <p>To succeed in this role, we believe that you:</p> <ul> <li>Understand how to balance a wide group of stakeholders and customers, who at times can be quite demanding</li> <li>Are a strong team player with Can-do attitude</li> <li>Thrive with cross-border cooperation</li> <li>Are not afraid to work independently</li> <li>Can stay focused in a hectic environment</li> </ul> <p>Your experience and background:</p> <ul> <li>Experience from issuing services &amp; handling custody processes</li> <li>Relevant Bachelor’s or Master’s degree</li> <li>Experience within the financial sector and insight on the securities market</li> <li>Client and Relationship is an integral part of you - and what drives you forward</li> <li>Professional communication skills - spoken and written in both Finnish and English</li> <li>General banking knowledge and deep understanding of the post-trade value chain</li> <li>Ability to prioritize and work effectively without forgetting the big picture</li> <li>Proper knowledge of financial instruments such as equities, bonds and warrants</li> <li>Advanced user of Microsoft Office Applications</li> </ul> <p> </p> <p>If this sounds like you, get in touch!</p> <p> </p> <p>Next steps<br/> <br/> Submit your application no later than 21/02/2024. For more information, you’re welcome to contact Jesperi Kuitunen, jesperi.kuitunen@nordea.com, accepting calls starting from 5.2 tel. +358 440 15 76 06.<br/> <br/> At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.</p> <p> </p> <p>Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered. </p>