Technical Sales Manager (Pre-Sales Systems Engineer), SD-WAN, MSP/MSSP

Company Description

This position can and will be based in any continental United States location

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Job Description

Your Career 

As a Technical Sales Manager for SD-WAN (MSP/MSSP,) you will work with your sales partners to establish strong relationships with one or more target MSPs and partners, helping them to offer Palo Alto Networks’ products - specifically the Prisma SD-WAN/Prisma SASE to their customers, along with other products in our platform portfolio. Our TSM’s bring a deep technical understanding of  networking, routing and cybersecurity products, integrations and critical cyber threats facing our customers’  environments. You will build trust with our customers and teams, and help them build environments where our end customers feel (and are) secure. Based on learnings from your customer base, you will  provide valuable feedback and input to our product management teams on new feature requests and product improvements. 

Your Impact 

• Establish yourself as a trusted advisor to product and engineering teams of the partners and customers, working with your Sales Account Manager and the MSP/MSSP partners that you are associated with, to execute and manage Sales strategies
• Architect and propose validated solutions for partners to provide SD-WAN and a full SASE offerings to their customers as a managed service
• Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions
• Work closely with theater sales leadership to support sales in a strategic and tactical manner
• Coordinate with other MSP & Ecosystem teams to help develop and nurture partners in whatever they need help with, to drive business
• Ensure ongoing partner & end customer happiness, support and adoption
• Pursue continuous self-improvement and learning to maintain technical leadership of  applicable technologies (SD-WAN, SASE, data center, SDN, public cloud, security, networking, etc.)
• Understand and effectively differentiate against our top competitors
• Act as the technical advocate for the MSP for any issues that require technical assistance and follow up with the MSP and the end-customer as needed through resolution
• Demonstrate excellent verbal and written communication and presentation skills to manage interactions with customers, partners and other important parties

Qualifications

Your Experience 

• 8+ years of work experience, ideally with relevant experience in technical Sales Engineering roles within the cybersecurity and/or networking fields
• 5+ years experience working at or supporting an MSP in SD-WAN/SASE technologies
• Advanced experience with SD-WAN architectures in how MSPs and MSSPs operate and deliver SD-WAN solutions
• Additional technical capabilities to include from the following
  • WAN technologies - MPLS, MetroE, Leased Lines, Broadband
  • Tunneling protocols - SSL/TLS, IPSec, GRE, DMVPN
  • IP Routing - BGP, OSPF, Static, Network Address Translation
  • Virtualization technologies - ESX, KVM, Xen, Microsoft preferred
  • Network security capabilities - IPS/IDS, Zone-Based Firewalls, Sandboxing, CASB, DLP, Zero Trust concepts
• Agility to work within small creative teams as well as cross-functional teams 
• Strong communication (written and verbal) and presentation skills, both internally and externally, with an ambitious attitude
• Ability to travel up to 50% as needed

Additional Information

The Team

SASE and SD-WAN technologies have taken center stage, and Palo Alto Networks has made significant investments in best-in-class capabilities to serve our customers’ needs and win against the competition.  We’ve received validation from customers and analysts that our approach is visionary and compelling.