Lending Operations Supervisor

Review daily work with lending officers to eliminate documentation exceptions and to recognize potential problems with loans. Update General Ledger system for new Direct and Indirect Installment Loans with customer information. Provide prompt, courteous and excellent service to internal and external customers at all times. Support loan staff in the completion of loan operation duties in times of absence. Primarily serve as backup for loan operations staff. Effective communication between all lending personnel, borrowers, regulators, auditors, outside agencies (other Financial institutions, Repo Agencies, Collection Agencies), Compliance Officer and Accounting Department to assure adequate and proper procedures, payment application, system coding and compliance. Contribute to the effort of the Bank by performing other duties as assigned.

Ensure compliance with established policies and procedures.

Conduct relationships and activities consistent with established bank policies, procedures, and systems.

Provide accurate and timely service to internal and external customers.

Act as a resource for operation and customer issues exercising discretion and good judgement.

Resolve difficult situations with tact and diplomacy.

Qualifications

Previous bank and managerial experience preferred. 

Knowledge, skill and mental development equivalent to the completion of high school and some college courses (in the field of business), which includes specific courses in bookkeeping, business, math and typing.

Knowledge of data processing, accuracy with numbers and attention to detail is a must.

A high level of concentration is imperative.

A lot of the decision making and problem solving that may arise in this position must be resolved by this person.

Strong verbal communication skills.

Excellent problem-solving abilities.

Analytical (statistical), organizational and time management skills.

Ability to handle multiple tasks simultaneously in a fast paced environment.

Ability to learn, understand and apply thorough knowledge of various computer systems, its capabilities and application in the Bank's lending environment.

Ability to work independently with minimal supervision.

Good math skills.

Customer relations/service skills.

Demonstrated self-starter capabilities and initiative.

Ability to understand what needs to be accomplished.

Willingness to help with any special projects assigned, as well as fulfilling routine departmental responsibilities.

Familiarity with bank and department policies.

Ability to learn and understand regulatory and compliance issues affecting all lending areas.