Director, Construction Services

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Director of Construction Services will be responsible for contributing to and implementing SERVPRO’s overall residential construction growth strategy. This role involves leading a team of seasoned Regional Construction Specialists across the United States and collaborating with multiple departments, including HR, Finance, Marketing, IT, Field Operations, and Product Resources and Equipment, to drive growth and enhance franchise construction performance. In addition to leading the Construction Services Team, this role will refine SERVPRO’s construction processes, develop training materials, facilitate workshops, and provide support to the franchise community. The Director of Construction Services will report to the Vice President of Operations Support.

Major Duties and Responsibilities

• Develops and executes comprehensive growth strategies to achieve company goals in residential construction.
• Exemplifies strong leadership by mentoring and guiding a team of Regional Construction Specialists. Fosters a collaborative and high-performance culture to enhance franchise performance and drive significant growth in residential construction.
• Develops a team of effective subject matter experts by providing guidance and coaching to Construction Specialists and empowering teammates to identify and resolve franchise construction operations issues.
• Defines clear objectives and standards to include the quantity and quality of franchise engagements for Regional Construction Specialist team. Monitors key performance indicators (KPIs) to track progress and make data-driven decisions.
• Manages and improves the SERVPRO construction Operating System available to our franchises, including resources such as a business growth model, recommended organizational structure, HR documents, employee learning paths, and detailed work processes.
• Coordinate and manage priority initiatives and priority franchise problem resolution.
• Works closely with HR to align talent acquisition and development with growth objectives.
• Partners with Finance to ensure budget alignment and financial planning.
• Collaborates with Communications to drive internal and external program and resource awareness.
• Coordinates with IT to leverage technology for operational efficiency.
• Engages with Field Operations to streamline processes and align growth plans for franchise owners and operations.
• Liaise with Product Resources and Equipment to ensure the availability of necessary resources and materials.
• Oversees the identification and resolution of franchise construction issues.
• Plans, budgets, and oversees training programs for franchises to enhance construction capabilities and ensure alignment with growth strategies.
• Develops trust, credibility, effective, and collaborative relationships with the franchise community and other key internal stakeholders.

Required Qualification (Knowledge, Skills, and Abilities)

• Minimum of 5 years’ experience in construction project management, construction business management, or operations management, including supervisory experience. Proven track record in leading remote teams and driving strategic growth initiatives.
• Expert knowledge of construction processes and construction business processes.
• Strong analytical skills and experience with business finances and operations.
• Strong interpersonal and leadership skills with ability to effectively collaborate with multiple levels within the organization.
• Advanced knowledge of Microsoft Office; fluent in Microsoft Word, Excel, and PowerPoint.
• Excellent written and oral communication skills, especially in conveying technical concepts to non-technical audience.
• Experience in briefing and collaborating with senior leaders on proposed courses of action.

Education

• Bachelor’s degree in business administration, construction management, or a related field; or comparable experience in a construction management role. Combination of both is preferred.

Working Conditions

• This position functions in a fast-paced corporate office environment.
• The ability to sit, stand, or talk for prolonged periods