Enablement Manager (Sales & Customer Success)

We are hiring an Enablement Manager to evolve and professionalize how our Sales and Customer Success teams operate. This role sits at the center of our go-to-market engine and is accountable for raising the standard of execution across the entire customer lifecycle. 

This is not a training role. This is a performance role.

You will partner across Sales, CS, Product, Marketing, and RevOps to turn strategy into consistent, high-level execution, improving conversion, accelerating ramp, strengthening retention, and driving adoption of our full solution stack.

What You’ll Own

1. Elevate Revenue Execution

• Increase conversion across the funnel (SQL → Demo → Close) through tighter, more consistent execution across GTM teams
• Reduce ramp time by standardizing what “great” looks like and enforcing it
• Improve product adoption and positioning across priority initiatives (AI, BI, core platform) 

2. Professionalize Enablement Across GTM Teams

• Evolve new rep onboarding into a disciplined ramp engine that produces productive reps faster
• Replace ad hoc training with structured, outcome-driven enablement programs
• Operationalize playbooks, talk tracks, and frameworks that the field actually use
• Drive consistency in sales process, messaging, and customer engagement across teams

3. Enforce Alignment Across the GTM Engine

• Partner with Product and Product Marketing to ensure launches land with clarity and impact
• Collaborate with Demand to ensure consistency in messaging and urgency from top of funnel (TOFU) to bottom of funnel (BOFU)
• Align with RevOps to connect enablement efforts directly to performance metrics
• Work directly with Sales and CS leadership to diagnose gaps and prioritize what matters
• Act as the connective tissue between strategy and field execution, closing the gap between intent and reality

4. Turn Data Into Action

• Use performance data (conversion rates, win rates, churn drivers, adoption metrics) to identify breakdowns
• Implement targeted enablement that directly addresses those gaps
• Measure effectiveness and continuously refine based on outcomes, not activity
• Leverage tools like Gong to analyze customer conversations and scale what works

5. Raise the Bar on Field Standards

• Improve discovery, objection handling, and value-based selling across the team
• Reinforce disciplined frameworks (SPIN, MEDDPICC, consultative selling) in day-to-day execution
• Ensure reps can confidently position the full solution, not just individual products
• Drive accountability to a higher standard of execution across Sales and CS

6. AI Strategy, Execution, and Innovation

• Help drive the integration of AI into GTM workflows to improve ramp time, retention, and outcomes.
• Scale enablement initiatives, training, and measurements through AI platforms and agents.
• Optimize messaging and GTM performance through structured experimentation (A/B testing) and continuous analysis of performance data.
• Build and leverage feedback loops (Voice of Customer, win/loss insights, market signals, Gong data) to refine positioning and ensure alignment with Product, Sales, and Marketing.

What Success Looks Like

• Faster ramp time with clear, repeatable onboarding standards
• Measurable improvement in funnel conversion and win rates
• Increased adoption of key products and strategic initiatives
• Stronger retention and expansion performance within Customer Success
• Consistent, high-quality execution across the field
• Enablement clearly tied to revenue outcomes

What You Bring

• 5–8+ years of experience in Sales, Customer Success, or Enablement within SaaS
• Proven ability to influence behavior and drive change across frontline teams and leadership
• Strong command of sales process, pipeline management, and the full customer lifecycle
• Track record of improving performance through structured enablement initiatives
• Analytical mindset with the ability to diagnose problems and implement solutions
• Clear, direct communicator who can challenge and elevate the field

Why This Role Matters

We are investing in enablement as a core lever to scale performance and sharpen our competitive edge. This role will directly influence how we sell, how we retain customers, and how effectively we execute as a unified go-to-market team.The expectation is simple: raise the standard and deliver measurable impact.