Innovative Program & Design Director - Oncology

ROLE SUMMARY 

The Learning and Experience Innovation team partners closely with and leads across key stakeholders within Commercial Engagement training, across customer engagement BU teams, and external training vendors, associations, and innovative adult learning entities.  The team works to cross-functionally lead and partner to develop and deliver best-in-class Customer Engagement Training.  

The team will define, develop, and deliver Customer Engagement Training processes, programs and ensure aligned curriculum design across training verticals to ensure training meets the needs of customer facing organizations. Efforts led and managed will include but may not be limited to the creation and execution of field faculty programs, customer-facing advisory councils and oversight into key existing and needed commercial engagement efforts where training is a key strategic and execution partner and driver with and for customer facing and leader teams. This will ensure training is effectively and efficiently embedded across needed customer facing business efforts and standard operating procedures so that training is supporting, leading and delivering the needed content and delivery design for world class experience and results.   

In addition to leading across the commercial customer facing teams, the Learning & Experience Innovation team will be the single-point of accountability owner of trainer development curriculum content and delivery for our Global Customer Engagement Training organization. This critical area of ownership will result in a world class train-the-trainer construct that crosses roles and topics, strengthens the capabilities of our Training organization, and delivers significant development opportunities and learnings across Training.   

ROLE RESPONSIBILITIES  

• Serve as the primary Customer Engagement Training interface and partner to the customer facing platform and unit leads to help drive strategic priorities. 

• Source, lead and manage the development, design, execution, and delivery of content, constructs, and process for Customer Engagement Training train-the-trainer curriculum. 

• Define, develop, and deliver Customer Engagement Training processes and programs that meet the needs of the customer engagement platforms to include market, unique initiatives, and/or unit performance. 

• Lead and connect end-to-end experience workflows, by roles and topics, to ensure a seamless integration across all verticals in the Customer Engagement Training organization – and ensure consistency for all customer facing platform builds.  <