Technology Operations Specialist

About the Role

Responsible for regular application administration for fleet management, output management and scanning software solutions through client knowledge and relationships with all appropriate IT administrators and personnel.

Your Impact

- Establishes and manages relationships with all appropriate client IT administrators and personnel. - Establishes and maintains a thorough knowledge of the client's networking environment. - Maintains up-to-date knowledge of all solutions deployed within the client's environment. - Responsible for regular application administration for fleet management, output management and scanning software solutions. - Assists the client and Canon's Account Team to test and implement hardware/software solutions in client network environment. - Alerts Canon team of potential impact to timeline immediately. - Performs all technical support and issue resolution activities. - Communicates chronic technology issues with Client, Canon Account Team. - Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies. Customer Service - Applies core customer service excellence approaches consistently. - Focuses on generating healthy customer service relationships representing Canon. - Shares customer feedback with team consistently to broaden team knowledge of issues, capabilities, customer-specific needs and requirements. - Contributes open issues to customer information database.

About You: The Skills & Expertise You Bring

Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience. - Strong customer service skills to generate customer relationships through listening and learning channels such as discovery conversations, issue management and resolution processes and regular check-ins to ensure resolution is satisfactory. - Identifies opportunities to improve the customer experience with Canon. - Respectfully shares customer opportunities for improvement with Canon teams as appropriate. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require up to 30% travel to client sites, including overnights (valid driver's license and acceptable driving record necessary). - Certification requirements upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.   We are providing the anticipated base salary range for this role: $ 54,460 - $ 81,550.00. We are providing the anticipated base salary for this role if filled in New York , NY $64,350.00- $81,550.00 annually   We are providing the anticipated base salary for this role if filled in California $68,640.00- $81,550.00 annually   We are providing the anticipated base salary for this role if filled in Washington State $78,000-$81,550.00 annually   We are providing the anticipated base salary for this role if filled in Washington, DC $54,460- $ 81,550.00 annually        

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our l