Junior Technical Remote Support Engineer - Senior Process Associate- French – Hybrid Bucharest

<span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" title="">Junior Technical Remote Support Engineer - Senior Process Associate- French – Hybrid Bucharest</span><span id="requisitionDescriptionInterface.ID1489.row1" title="">-</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" title="">HEA012948</span><p></p><span id="requisitionDescriptionInterface.ID1511.row1" title=""><p><span lang="EN-US">Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.</span><span lang="EN-US"></span></p> <p><span lang="EN-US">Inviting applications for the role of </span><b><span lang="EN-US">Junior Technical Remote Support Engineer - Senior Process Associate- French – Hybrid Bucharest</span></b></p> <h3><span lang="EN-US">As part of our Technical Services Department, the Junior Technical Remote Support Engineer is in charge of:<b></b></span></h3> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Front and back-office support (Customer support, connection to the Level 2, support our external and internal partners)</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Using technical knowledge and tools to provide the best support to our customers.</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Implement &amp; maintain the internally specified KPIs</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Implement and participate in the promotion of continuous improvement initiatives</span></h1> <p><span lang="EN-US"> </span></p> <p><span lang="EN-US"> </span></p> <h1><span lang="EN-US">Responsibilities</span><span lang="EN-US"></span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Promoting customer satisfaction</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Close cooperation with Level 2 </span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Using predefined technical tools</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Collaboration with all internal stakeholders such as quality, sales, etc.</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Documenting and processing tickets in our CRM system</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Compliance with internal KDGs and internal/external SLAs</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Compliance with the specified processes and work instructions</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Establish lean management thinking</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Performance and processing of the given tasks</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Improving knowledge in the individual products </span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Knowledge of all specified processes</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Expand knowledge through continuous training to keep up to date on new changes or product launches</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Take over special parts like Webshop, Knowledge center or customer portal</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Recognize the priority of individual cases</span></h1> <h1><span lang="EN-US"><span>·<span>       </span></span></span><span lang="EN-US">Support quality through documentation and recording of cases</span></h1> <h1><span lang="EN-US"> </span></h1> <h1><span lang="EN-US">Qualifications we seek in you!</span></h1> <h3><span lang="EN-US">Minimum Qualifications</span></h3> <ul type="disc"> <li><span lang="EN-US">Technical training, comparable relevant qualification, or a very good technical understanding</span></li> <li><span lang="EN-US">Innovative open understanding of relevant topics</span></li> <li><span lang="EN-US">Interested in Lean and Agile</span></li> <li><span lang="EN-US">High understanding of our processes</span></li> <li><span lang="EN-US">