Delivery fulfilment planner

<div> <div> <div> <div> Location(s) </div> <div> ChengDu, Sichuan, Sichuan </div> </div> <div> <div> Company </div> <div> Molex </div> </div> <div> <div> Career Field </div> <div> Supply Chain </div> </div> <div> <div> Job Number </div> <div> 192145 </div> </div> </div> </div> <div> <div> <div> <div> <p><span>Your Job</span></p><ol> </ol><p>To ensure timely, accurate, and quality delivery of customer orders by managing order fulfilment, shipment execution, and issue resolution to maximize customer satisfaction.</p><p> </p><p><span>What You Will Do</span></p><ol> <li><span>Monitor and achieve delivery performance targets: Ensure CRD (Customer Requested Date) </span><span>≥</span><span> 90% and MPD (Manufacturing Promise Date) </span><span>≥</span><span> 95%. </span></li> <li><span>Expedite urgent demand effectively to prevent customer shortages and line stopage. </span></li> <li><span>Collaborate cross-functionally with Operations, Planning, and logistics teams to secure on-time delivery; escalate risks and barriers promptly to GSOE management. </span></li> <li><span>Optimize air freight costs by applying air governance processes for shipment planning. </span></li> <li><span>Manage global processes including PDS/CDS and OPOP in coordination with Global SCH Operations. </span></li> <li><span>Follow allocation process with GSOP NSP team and global allocator to prevent customer shortages. </span></li> <li><span>Track goods in transit with Global Logistics, resolve delays, and minimize unnecessary air shipments or shortage risks. </span></li> <li><span>Leverage digital tools for abnormal order management, tracking, and modifications. </span></li> <li><span>Monitor order fulfillment status and provide timely updates to customers. </span></li> <li><span>Communicate proactively with global stakeholders (SCOE, CSR, Sales) regarding demand changes and delivery status. </span></li> <li><span>Maintain accurate customer master data in systems. </span></li> <li><span>Drive continuous improvement in delivery processes and customer experience. </span></li> <li><span>Perform additional tasks as assigned by manager or supervisor.</span></li> </ol><p> </p><p> </p><p><span>Who You Are (Basic Qualifications)</span></p><p> </p><ol> <li><span>College graduates or University Degree or above</span></li> <li><span>2 years working customer service experience in electronic industry</span></li> <li><span>Excellent English / Mandarin written and oral communications skills</span></li> <li><span>PC skills, such as outlook, excel</span></li> <li><span>Highly sense of urgency and responsibility, act proactively with optimism attitude</span></li> <li><span>Highly sense of urgency and responsibility, act proactively </span></li> <li><span>Good at communication and interpretation</span></li> <li><span>Problem solver </span></li> <li><span>Conflict resolution </span></li> <li><span>Team player</span></li> <li><span>Operates well under pressure</span></li> <li><span>Creative to find ways to balance supply and demand, to avoid customer line down.</span></li> <li><span>Command well product and customer knowledge </span></li> </ol><p><span>At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, f