Protective Services Worker –Adult Protective Services - Human Services Agency (HSA) (2940) (EXEMPT)

Company Description

Exam Type: Temporary Exempt (TEX) – Category (CAT) 17

Fill Type: Temporary Substitute/Backfill Exemption under Charter Section 10.104-17.

This is a Temporary Exempt (TEX) Category 17 Appointment from Civil Service rules pursuant to San Francisco Charter Section 10.104-17. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. Duration of this Temporary Exempt Category 17 appointment is limited to two (2) years in four (4) six (6) month increments per CSC Rule 114, Article VI, Sec. 114.26.7.

Application Opening: November 17 , 2025

Application Deadline: December 2, 2025

Compensation: $111,436- $142,194 Annually

Classification Specification: https://careers.sf.gov/classifications/?classCode=2940&setId=COMMN

List ID: TEX-2940-EXEMPT

Human Services Agency (HSA)

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional, and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Job Description

This is the entry-level class in the Protective Services Worker (PSW) series. Adult Protective Services (APS) is a state-mandated program administered by the City and County of San Francisco (CCSF), Human Services Agency (HSA), and Department of Disability and Aging Services (DAS). Under general supervision by the APS program, the Protective Services Worker receives and responds to reports of suspected "elder" and "dependent adult" abuse including neglect, self-neglect, and financial abuse. The Protective Services Worker performs professional investigations and case management services to victims of abuse.

This includes activities related to evaluating the level of harm or risk of harm, to the person and the estate of an "elder" or "dependent adult"; assessing biopsychosocial functioning, including the medical condition, cognitive/psychological status, and adequacy of care and support system; orchestrating ongoing services to maximize the use of community resources; and to help protect victims from further harm once the case is closed.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list and may include additional duties as assigned.

1. Conducts unannounced visits to see elders and dependent adults in their living environment.
2. Investigates the allegations and conducts a risk assessment through interviewing the victim, family, relatives, neighbors, and others to assess for immediacy.
3. Arranges for immediate protective interventions and emergency services as necessary, including medical assessments, emergency shelter, or in-home protection, e.g., acts as a liaison on the medical aspects of the case with providers of services and other agencies that provide medical care, until the immediate dangers are resolved.
4. Gathers, documents, and reviews important detailed financial, personal, and confidential information, and writes investigative reports, findings, and service plan notes.
5. Conducts a needs assessment for clients in need of protective services.
6. Develops a Service Plan and organizes the initial care plan as appropriate, including supported decision-making activities.
7. Provides counseling for clients and other concerned individuals to alleviate the ident