Treasury Management Intern

Description

Summary

Join the Bank that shares success with others! As a locally managed mutual bank, South Shore Bank is driven by the needs of communities rather than the demands of investors. You can help us serve as a trusted advisor to the people, businesses and organizations that make our communities stronger. We also provide a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Dependent Care, Child Care Subsidy, Retirement, Life Insurance and many other benefits.

The Cash Management Intern will help facilitate the delivery of a new online business product to our business clients. An ideal candidate will be organized, have great customer service skills, and be comfortable speaking with clients by phone and working in a fast-paced environment. This internship will run through the summer months (June - August).

Responsibilities:

• Monitors and assists client requests initiated through Business Online Banking (BOB) email. 
• Monitors and assists clients through the Business Online Banking (BOB) phone channel. 
• Assists clients with business online service requests. 
• Assists new clients by helping with basic service requests and providing tutorials as needed.
• Assists the Cash Management team with Bank projects.
• Provides exceptional customer service by projecting a positive and professional image of the Bank.

Consider this description to be the foundation of your job, not its boundaries.  Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED required, pursuing Associate’s Degree or equivalent from two-year college or technical school; or one year of related experience and/or training; or equivalent combination of education and experience.
• Experience with Microsoft Office.
• Experience with Excel.
• Strong verbal/written communication and organizational skills.
• Ability to maintain highest level of confidentiality.

LANGUAGE SKILLS 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. 

REASONING ABILITY 

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use sufficient hand, arm and finger dexterity or feel objects, tools or controls. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

KEY POINTS

It has been and will continue to be the policy of South Shore Bank to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion,