Travel & Customer Care Assistant

<p>Would you like to join an international company on a human scale in Brussels and gain valuable professional experience? We are looking for a versatile Travel &amp; Customer Care Assistant to support the DiscoverEU team in delivering smooth travel coordination and high-quality participant support. <u>Key Responsibilities</u> Travel &amp; Customer Care</p> <ul> <li>Respond promptly to participant enquiries via email and chat, ensuring agreed service levels are met</li> <li>Coordinate travel logistics, including booking support, document verification, and expense/invoice tracking</li> <li>Identify and escalate complex cases to the appropriate team members when required</li> <li>Manage special travel situations (e.g. accessibility needs, lost tickets, rebookings) and maintain accurate records</li> <li>Ensure compliance with internal procedures, data protection rules, and financial guidelines</li> <li>Support administrative tasks and team coordination as needed</li> <li>Troubleshoot participant documentation issues and follow escalation processes</li> </ul> <p> Admin, IT &amp; Tools</p> <ul> <li>Use internal platforms and helpdesk tools to efficiently assist participants</li> <li>Work with databases, IT systems, and standard office tools</li> <li>Ensure all data handling complies with GDPR and internal IT security protocols</li> <li>Promote sustainability principles as part of EMAS commitments</li> </ul> <ul> <li>&nbsp;</li> <li>Available between June and August (with extension until September–October for German and/or Polish speakers)</li> <li>Excellent command of English (written and spoken)</li> <li>Good written skills in German, Dutch, and/or Polish (German and Polish are strong assets)</li> <li>Strong customer service mindset and professional communication skills</li> <li>Well-organised, able to manage priorities and meet deadlines</li> <li>Detail-oriented, with a focus on quality, accuracy, and consistency</li> <li>&nbsp;</li> </ul>