Head of Enterprise Journeys & Process Engineering

There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. ​ We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.

The Head of Enterprise Journeys & Process Engineering is a strategic business leader that provides strategic and operational leadership and oversight of the performance of process engineering and front-to-back-journeys within the Transformation Office.

Acts as a key partner and liaison between Transformation Office, BUs, sponsors, technology and data.  This leader works with a broad group of stakeholders across the organization to define and advance work, lead the execution of process engagements aligned to key priorities as well as facilitate end to end journeys from concept to implementation. This leader ensures information is shared effectively and clearly with leadership, key stakeholders and within the Transformation Office. 

The lead proactively manages team cost centers, financials, teams, communications and issues as they arise.

The successful candidate will need excellent presentation skills to communicate effectively and succinctly to senior stakeholders, be detail oriented, facilitate workshops and senior level meetings including steering committees and working collaboratively with a broad range of key business staff.  They will also manage, coach and mentor process and journey associates, ensuring they have the appropriate skills training, career trajectory, performance management and capacity planning.

Principal Responsibilities

Strategic Planning and Execution

• Develops and implements long term strategic plans for process engineering and multi-year roadmaps for front-to-back journeys in line with the Transformation Office and COO strategies

• Collaborates with leadership and stakeholders to define, prioritize and sequence key initiatives

• Defines and implements intake and tracking of process and journey engagements within PPM platform

• Provides hands on assistance, support, and drives outcomes aligned to process engagements and front to back journey roadmaps

General Management

• Resourcing and Talent Management:

  • In partnership with Transformation Leadership and HR, supports the recruitment, development, and retention of top talent within COO and Transformation Office.

  • Supports execution of talent activities such as technical training and workforce planning.

  • Builds and nurtures a high-performance team, fostering a collaborative and innovative work environment.

• Prepares and delivers regular updates on in flight efforts, upcoming priorities to executives, leadership, business units and broader COO teams

• Develop and report on key team metrics, milestones, utilization and benefits

Standards & Methodology

• Refine and standardize methodology, approach, tools, templates

• Define capacity and prioritization for each team

• Campaign to educate and grow both process and journey capabilities

• Drive roadmap and detailed planning to move from current state to implementation of target state in an agile manner

Demonstrated Competencies / SKILLS / QUALIFICATIONS

• Minimum of 15 years Process optimization / Management Consulting / Process Engineering experience

• Strong track records in people management with experience identifying and developing talent

• Strong ability to provide hands on coaching

• Previous exposure working in a Global organization across multiple time zones

• Effective project management, change and co-ordination abilities.

• Strong communicator

• Decisive, thoughtful and the ability to develop solutions to a myriad of problems/challenges

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards. Maintains a proactive work review and approval process prior to assignment completion. Solicits internal and external customer evaluation of performance and devises measures for improvement.

• Is well organized, self-motivated, proactive and curious to learn

• High levels of personal and professional integrity

• Demonstrated innovation, creative and critical thinking

• Strong interpersonal skills, influencing, diplomacy and relationship management

• Conveys credibility, gravitas and presence

• Ability to successfully prioritize and manage multiple task