Assistant Dispatcher - Akron

Job Title: Assistant Dispatcher

Reports To: Warehouse Manager

All employees are expected to demonstrate core behaviors that help us provide the level of service that customers expect:

Key Competencies

Descriptors

1. Customer Focus

Keeps the customer in mind at all times, proactively identifying and addressing concerns and needs. Seeks to provide quality and accuracy.

2. Desire to Learn

Actively seeks to build or acquire new knowledge in order to improve and develop skills.

3. Interpersonal Effectiveness

Actively listens and communicates respectfully and effectively. Presents information in an engaging and understandable manner.

4. Detail Orientation

Completes tasks accurately, thoroughly and with an eye toward quality and accuracy, and in accordance with established processes and procedures.

5. Reliability

Assumes personal responsibility for all aspects of work: quality, timeliness and results; seeking to complete tasks with little oversight.

CONTRIBUTION

Coordinates efficient deliveries, provides exceptional customer service when interacting with customers, observes, and follows all necessary safety regulations when operating machinery, equipment, and tools.

ESSENTIAL FUNCTIONS

Customer Service

• Willingly provides superior customer service levels that exceed customer expectations while staying within company policies and guidelines when:
  • Taking delivery inquiries
  • Reporting any credit/delivery delays to phone bank or customers
  • Cashing out customers
  • Assisting customers with loading tires into their vehicle

Administrative Tasks

• Processing of all buy-outs, invoice credits, purchase orders, and invoicing all work-orders.
• Handling all product returns and checking them in from delivery zones.
• Confirming all of the invoices that come back with the drivers.
• Handles and files paperwork.

General Dispatcher Duties

• Close-out procedure if assigned.
• End of day vehicle damage inspection of on-demand fleet and report to warehouse manager.
• Coordinate deposits envelope to the bank.
• Coordinate mail to corporate.
• Pull parts from parts warehouse as needed for wholesale.
• Assist in inventory count.
• Coordinate and assign drivers' daily routes.
• Assist drivers on retail/wholesale delivery routes to make efficient/productive runs.
• Control driver labor hours by maximizing run efficiency.
• Responsible for answering phone calls regarding drivers, parts warehouse, wholesale tire, retail stores, etc., and reporting and acting upon any staffing issues for the scheduled day.
• Assist in product pull, stage, and loading of trucks as needed and sorting the orders to maximize zone efficiency.
• Ship/receive on demand transfers.
• Other duties as assigned.
  • Such as: on-demand delivery, stocking, filing, cleaning, trash removal, etc.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to calculate figures and amounts such as discounts, and interest.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables i