Field Compliance Monitor - Manager/Sr. Manager (Healthcare Compliance Office)

The Position

TITLE:  Field Compliance Monitor - Manager/Sr. Manager (Healthcare Compliance Office)

GLOBAL GRADE: SE7

The Field Compliance Monitor leads and manages compliance monitoring activities across Genentech, with a focus on live (in-person and virtual) field-based activities (e.g., speaker programs and field ride-alongs) and field- related processes (e.g., account plans and call notes). The Field Compliance Monitor will travel Nationwide to monitor in-person field activities. 

CORE RESPONSIBILITIES: 

• Monitor in-person and virtual live events and activities, including but not limited to: speaker programs, advisory boards, and field-based interactions with healthcare professionals, customers, and patients.

• Strategic planner in selecting, managing, and scheduling travel and appointments to ensure field-based monitoring plans, objectives, and metrics are met.

• Conduct process monitoring to ensure adherence to applicable polices and guidelines (e.g., account plan and call notes review)

• Collaborate with other HCO team members, Legal, and cross-functional stakeholders on monitoring findings, recommended corrective actions, and/or risk mitigation.

• Coach and provide compliance guidance to Field-based personnel.

• Actively communicates with event logistics and internal teams (e.g. Speaker Bureau Services) to obtain details on events and provide feedback for program related findings. 

• Contributes to the annual and longer-range HCO Risk Assessment, Work Plan, and Monitoring Plan development and implementation.

• Where applicable, manages outside vendors and/or counsel assisting with healthcare and related compliance monitoring.

• Proactively identifies trends, dynamics or other factors influencing Genentech’s overall healthcare and related compliance to provide forward input into future HCO plans and objectives.

• Assists with other HCO duties and/or projects related to areas such as operations, auditing, investigations, policy, training, iHCP, FMV, and transparency.

COMPETENCIES/SKILLS

• Has impeccable ethics. Demonstrates, or has proven abilities to demonstrate, Roche Values & Leadership Commitments. 

• Requires limited direction to complete standard work.

• Excellent project management and logistics skills: can prioritize multiple tasks and goals to ensure timely, on target and within-budget accomplishment of such.

• Proven track record of effective decision-making: makes good business decisions and consistently exercises sound judgment. Applies sound judgment around escalation of issues.

• Strong verbal and written business communication skills: highly adept at synthesizing and summarizing complex and/or voluminous content into clear, concise and actionable communications.

• Strong process-orientation: has proven effectiveness in identifying, developing and implementing scalable/sustainable processes and other continuous improvements to achieve organizational efficiencies and increase effectiveness.

• Strong business acumen: understands how the business “works” and demonstrates consistently effective navigation” across the organization.

• Thinks “outside of the box” for solutions.  Applies creative problem solving and appropriate business solutions to effectively address compliance risk. 

• Strong influencing skills: proven track record and experience building and cultivating relationships with key partners and stakeholders across organizational levels. Ability to manage conflict and negotiate corrective actions with cross-functional stakeholders. 

• Demonstrates ability to identify appropriate resources. Exercises good judgment in terms of when to leverage internal resources.

QUALIFICATIONS: 

• Bachelors Degree (finance/accounting, life sciences, law, public policy, marketing, business, or related discipline preferred) or Clinical Degree (RN, BSN or RT,  or PharmD) required.

• Overnight travel is required. This position requires significant flying and driving of a personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving any vehicle on Company business.