Manager, Operational Excellence and Site Expansion

Job Type Full-time Description

Bierman Autism Centers is looking for a hands-on, data-driven Manager of Operational Excellence & Site Expansion to help us scale our mission of transforming the lives of children with autism. Reporting to the EVP of Enterprise Performance and Strategy, this role sits at the intersection of strategy and field operations—driving denovo center execution, unlocking operational efficiencies across our network, and building the schedule optimization systems that power quality care at scale. If you love turning insight into action and working shoulder-to-shoulder with operators to make real things happen, we want to meet you.

Position Description

The Manager of Operational Excellence & Site Expansion is a hands-on operator who drives day-to-day execution of Bierman’s enterprise performance goals. This role is responsible for leading denovo (new center) launches from site readiness through self-sustainability, engineering operational efficiencies across centers and functional areas, and designing and deploying the schedule optimization systems that govern clinician utilization, client access, and billable-hour performance.

The Manager of Operational Excellence & Site Expansion serves as a bridge between strategy and the field, bringing data, process discipline, and execution focus to ensure Bierman operates with excellence and consistency at scale. The Manager partners directly with center and service delivery leaders, conducts operational audits, manages tactical improvement projects, and supports new center efforts.

Qualified candidates will be naturally curious, detail-oriented, and comfortable moving between boardroom analytics and center-floor problem solving. They will be highly motivated, take initiative, and look to make a larger, positive impact on children, families, and teammates.

OKRs: Denovo center ramp and time-to-profitability, center gross margins, billed/non-billed ratio, schedule fill and utilization, overall growth.

Why Join Enterprise Performance and Strategy at Bierman?

• High-Impact Mandate: You’ll own the systems and playbooks that determine how successfully Bierman opens new centers, runs existing ones, and schedules care for thousands of children—work that directly compounds across the enterprise.
• Comprehensive Benefits: Offered for full-time employees. This includes Flexible Discretionary Time Off (take time off as needed—we mean it!), Holiday Pay, 401k, Health, Dental and Vision Insurance, Short- and Long-Term Disability, Life Insurance, Pet Insurance, HSAs, FSAs, and more.
• Competitive Pay: Pay is based on candidate qualifications and experience.
• Growth and Advancement Opportunities: Tuition reimbursement, student loan assistance, professional development, and a clear career path within a growing, mission-driven organization.
• Be Part of a Great Team: You’ll join a passionate, empathetic, and supportive EPS team that partners across every function—from Clinical and Operations to Finance and Product.
• Mission That Matters: Every schedule you optimize, every center you stand up, and every audit you run is in service of a child getting better care, sooner.

What happens after I apply?

You will be invited to have a 1:1 virtual interview with a recruiter. After this, you will have the opportunity to speak with members of the EPS leadership team and visit one of our centers to see our operators and clinicians in action. We’re not just interviewing you—you get to interview us!

Key Responsibilities

Denovo Center Execution

• Own the denovo operational playbook from pre-opening through incubation, including site readiness, staffing ramp, scheduling build-out, systems setup, and compliance.
• Partner with Real Estate, Clinical, Services, People, and Finance teams to sequence and execute every workstream required to open a new center on time and on plan.
• Provide on-the-ground operational support during incubation until new centers hit fill, margin, and quality milestones and transition to steady-state.
• Continuously refine the denovo model based on post-launch reviews, tightening time-to-profitability and reducing execution risk for each subsequent opening.

Operational Efficiencies – Business Operating System (BOS)

• Implement and maintain BOS processes at the center level, ensuring day-to-day operational data is accurate, actionable, and used in decision-making.
• Identify and eliminate waste, duplication, and manual workarounds across centers and