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Automotive Service Administrative Assistant
Crossroads Automotive GroupUnited Statesfull_timeVerifiedPosted 17 May 2025
About the role
Job Details
Job Location Crossroads Ford of Apex - Apex, NCPosition Type Full TimeDescription
- Ensure that customers receive prompt, courteous, and effective service
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring,
- Review service advisor schedules to ensure appointments are set correctly using X-Time,
- Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less,
- Represent the dealership with pride and enthusiasm,
- Prepare documents for scanning
Qualifications
- Automotive Dealership experience is preferred
- This position will require day/evening and Saturday flexibility
- Intermediate internet and computer skills needed
- Knowledge of administrative and clerical procedures
- Knowledge of customer service principles and practices
- Keyboard skills and proficiency in Word and Excel
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