Chief Operating Officer

Description

Position Summary

The Chief Operating Officer for Fenway Health will be responsible for designing and overseeing operational systems that enable the effective, efficient delivery of a diverse array of health services, including ambulatory medical, behavioral health, dental, and optometry services, as well as biomedical, epidemiologic, and population health, and public health programs. The COO will excel in working with multidisciplinary clinical teams to structure patient-centered, team-based care delivery systems. The COO will be strategically astute, with a demonstrated track record of developing and executing innovative strategies to optimize operational efficiencies while ensuring the highest quality outcomes, safety and regulatory compliance. Additionally, they will possess a strong background in communication strategies. This role demands a leader with exceptional business development skills, emotional intelligence, and the ability to build and maintain strong relationships. The COO will ensure core operational excellence.   

KEY RELATIONSHIPS

Report to: Chief Executive Officer

Direct Reports:

AVP of Health Center   Operations

AVP of Quality Improvement

Manager of Facilities, Safety   and Security

Direct Management of Purchased Services Relationship

C3 Leaders: Pharmacy, IT, Data Analytics, and CTC Epic

Other Key Relationships: 

Chief Financial Officer

Chief Medical Officer

Chief People Officer

Director of Compliance

Director if Racial Equity, Social Justice, and Community Engagement

Executive Director, The Fenway Institute

Vice President, Public Health Programs

Board of Directors

KEY RESPONSIBILITIES

Operational Efficiency:

• Work in collaboration with the leadership team to drive the execution of Fenway Health’s strategic goals, guiding the overall      implementation of plans across the organization in partnership with the executive team.
• Collaborate with the Chief Medical Officer and Chief Financial Officer to optimize our team-based care delivery models, leveraging our human capital, other assets, and physical space to deliver on our mission.
• Develop and implement annual capital investment plans to secure and maintain space and equipment necessary to deliver on our mission.
• Collaborate with Chief Medical Officers to ensure staffing model and appropriate resources are secured and deployed to deliver on expected patient/client quality outcomes, safety goals and regulatory compliance across the organization’s operations.
• Work closely with the Chief Financial Officer to identify efficiencies and optimize revenue and expenditures.
• Develop, communicate, and implement business strategies, plans and procedures; define, measure, and manage comprehensive goals for performance and growth, in context of the Fenway Health’s culture, vision and mission.
• Apply an intersectional racial equity lens when developing strategies, designing systems, and cultivating culture.
• Collaborate cross-functionally to develop and deliver on the execution of the operational plan, budget, and key performance indicators.
• Define and direct organizational policies, internal controls, standards, and procedures consistent with the goals and culture of the organization.
• At the request of the CEO, serve as management liaison to the board and board committees; effectively communicate and present operational information at select board of directors and committee meetings.
• Oversee daily operations of Fenway Health and provide mentorship and support to direct reports and their teams, fostering a team-centered culture that enables employees to maximize their performance and engagement.
• Oversee and manage purchased services with C3, including pharmacy, IT, data analytics, and CTC Epic; ensure accountability for service level agreement performance. 
• Recruit, retain and develop talent at all levels, and provide coaching and mentoring as needed.

Communication Strategies:

• Oversee the development of comprehensive communication plans to effectively convey Fenway Health’s mission, values, and services to diverse audiences.
• Ensure consistent and impactful messaging across all communication channels.

Business Development:

• Identify and pursue opportunities for growth and expansion of Fenway Health’s services and programs.
• Develop and execute strategic business plans to increase revenue streams and financial sustainability.
• Establish and maintain relationships with sponsors and business partners.