Senior Analyst, Field Operations

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Sr. Sales Analyst provides critical operational support and problem-solving assistance to U.S. Field-based teams, including Commercial Sales, Field Medical Affairs, Allergan Aesthetics (Field), and PCYC (Field). A key responsibility of this role is managing the Field Help Desk Knowledge Base and overseeing content development for AbbVie’s Virtual Assistant (AVA), an AI-powered support tool. By ensuring all content is accurate, relevant, and continuously updated, the Sr. Sales Analyst enables AVA and Help Desk Agents to deliver efficient, first-contact issue resolution. This proactive content management minimizes downtime and empowers Field users to stay productive and focused in their roles.

Knowledge

• Acts as a cross-functional partner to provide innovative, holistic solutions.  Recognizes emerging operational needs and serves as a change agent to increase efficiencies between interdepartmental relationships.
• Acts as a subject matter expert and shares knowledge and insights with peers.  Leverages competitive industry and market knowledge to continually benchmark AbbVie processes.  Foresees changes within the industry/market and recommends improvements to key stakeholders.
• Leverages intimate knowledge of sales force tools, goals, and structure to consult/partner with cross-functional team members and customers to develop sustainable strategic support solutions.

Skills and Development

• Uses advanced analytical and problem-solving skills and methodologies to develop best practices.
• Demonstrates strong verbal and written communication skills across all levels of the organization and anticipates costumer and business needs and ad