Senior Business Systems Analyst – Quote to Order

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Position: Senior Business Systems Analyst – Quote to Order

Location: Remote Within United States

The Senior Business Systems Analyst will report to the Manager, GTM Applications. As a Senior BSA - Quote to Order, you will play a key role within the Business Engagement team at Zscaler IT.  You will be part of the core Business Applications team that is responsible for designing, building, and maintaining the CPQ function on Salesforce platform supporting the core Sales, Sales Operations, Deal Desk, Product & Pricing, Channel Operations, Renewals and Rev Ops business functions. You will be actively engaging with the various stakeholders to understand the business needs and provide solutions to automate the systems and processes to support the ongoing needs.

Zscaler has spent years building groundbreaking technology that’s improving the security postures of enterprises around the world. And while engineering teams have been building great Zscaler products, our G&A teams have been building Zscaler into a great company. The members of our GA teams have been working together to recruit the right people, create the right culture and environment, and build a solid financial and legal foundation—all of which has brought us to an incredibly exciting stage with a lot of momentum driving us forward. Join us and you, too, will have the opportunity to be a part of the excitement and contribute to Zscaler’s growth and success in meaningful ways.

Responsibilities/What You’ll Do:

• Engage with the business stakeholders to understand the organizational GTM strategies, listen and observe business needs and concerns.
• Drive strategic projects and be hands-on in Salesforce to understand existing business processes, workflows and identify opportunities for increasing efficiency and effectiveness
• Drive system enhancement efforts to completion by capturing and assessing user requirements with business partners and provide configuration, development and application support to the teams enabling enhanced productivity, reporting capabilities and collaboration on the Salesforce CPQ platform.
• Collaboratively define problems and ideate in problem solving through research and development, experimentation, prototyping, and build new features and capabilities that are easy to use and solve business problems effectively.
• Partner with business stakeholders to build a long-term strategy and roadmap for our business systems that supports our evolving business i.e., define areas of focus, proactively manage priorities and the feature backlog to ensure the team is solving the right problems and align with organizational priorities.
• Work with cross-functional teams such as IT PMO, IT Engineering to help define and recommend best practices across business and system processes.
• Prioritize and groom the sprint backlog and ensure scrum teams work on the right features.
• Work closely with leadership and the various internal customers as we build onto our CPQ capabilities.

Qualifications/Your Background:

• 8+ years of domain experience in Salesforce CRM, Sales Cloud & CPQ 
• MS/BE degree in Computer Science or Business Management 
• Experience in developing a multi-year vision and accompanying product roadmaps.
• Good understanding of Quote-To-Order and Lead-To-Cash processes
• Good understanding of product structures (bundles, standalones), product configurations, product pricing and quote management
• Hands-on experience managing a complete end-to-end CPQ imp