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Position Summary

The Business Analyst is a business representative for the end-to-end processes used within several Commercial product lines including, but not limited to, Enterprise Trading & Risk Management (ETRM), Marketing Pricing & Rates (MPR), Operational Margin (OM), End Product Sales Forecast (EPSF), and Product Availability & Allocations (PAA). The role interacts with business leaders, subject matter experts, and IT to validate functional and system requirements, develop business cases, explore and implement process improvement suggestions, and execute problem resolutions within Commercial systems.

The successful candidate will be a highly motivated self-starter, with strong attention to detail and interpersonal skills and tenacity to work through process improvements and change readiness opportunities for the benefit of MPC. The candidate will work with a wide array of organizations and business functions within MPC. It will also work closely with Product Owners and IT to troubleshoot issues and advocate for changes on behalf of the business. The candidate should be able to work in a team environment and maintain a strong business partnering focus.

Key Responsibilities

• Provides day-to-day system administration support for at least one product line within the Commercial application space (OM, EPSF, or PAA). Also expected to become able to support RightAngle / ETRM applications, Sales Data Flows, and Market Pricing & Rates over time.

• Collaborates with stakeholders to elicit, document, and prioritize business requirements for trending issues with the help of the Commercial Product Owners.

• Conducts thorough analysis of existing processes and systems to identify areas for improvements in the Commercial application space.

• Collects and analyzes data to identify trends, patterns, and insights that can inform business decisions.

• Creates and maintains reports and dashboards to track key performance indicators.

• Develops process maps and workflow diagrams to illustrate current and future states of business processes; identifies bottlenecks and areas for optimization within existing workflows.

• Works closely with cross-functional teams to design and propose effective and efficient solutions.

• Provides input and conducts testing for the development and implementation of new systems or process enhancements for supported product lines.

• Communicates to internal stakeholders and trains end-users on new systems or process enhancements.

• Ensures business needs are clearly communicated and understood by all stakeholders.

• Ensures implemented solutions meet business requirements and quality standards for short and long-term supportability.

• Monitors industry trends and best practices to identify opportunities for continuous improvement.

• Serves as business liaison for internal and external audits.

• Prioritizes work items and is adaptable to changing priorities.

• Supports applications that require 24x7 availability and has an on-call requirement of 1-2 times per quarter for a week at a time.

Additional responsibilities will be required if the individual is hired into the Lead Business Analyst role.

Required Education and Experience:

Senior Business Analyst:

• Bachelor’s degree required.

• Four (4) years experience required.

Lead Business Analyst:

• Bachelor’s degree required.

• Six (6) years experience required.

Preferred Education and Experience:

• Experience working with Commercial business and systems preferred.

• Experience working within ServiceNow preferred.

Skills

• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

• Building Partnerships - Developing and leveraging relationships within and across work groups to achieve results.

• Communication - The ability to speak and write effectively, demonstrates fundamental command of language, communicates well using all mediums.

• Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both inc