Head of Operations, NA - Warehouse & Fulfillment

SUMMARY

Head of Operations, NA - Warehouse & Fulfillment is responsible for driving operational excellence to achieve the strategic goals as measured by key performance indicators. This includes spearheading the regional operations roadmap to develop and deliver operational improvements through the implementation of standardized best in class assembly, warehouse management, and fulfilment processes. This role will work closely with our MAHLE Product Systems (MPS) team instilling the culture and behaviors needed to challenge the status quo and deliver sustainable results in safety, quality, cost, and delivery. The role will assist in driving excellence in business processes ensuring compliance to those processes, performance management, and promote best practice benchmarking across functions in the region while utilizing or implementing state of the art methods, tools, and technologies (i.e.: automation, digitalization, and AI).

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Management of the Aftermarket Operations for North America, including MAHLE Aftermarket Inc. and MAHLE Aftermarket Mexico

• Drive and support operations teams throughout the region to be lean, competitive, cost effective, and responsive to customers.
• Continuous development and improvement of the processes in the areas of inbound, warehousing, materials management and outbound. This is to be achieved through productivity measures, lean management, and MPS tools and methods, and digitalization and automatization that aligns with the global operations strategy, footprint, and technology roadmap.
• Maintain a deep understanding of the customer requirements both current and for the future while evolving operation processes to accommodate efficiently.
• Ensure alignment with the global and regional operations strategy (footprint, processes, automation and digitalization, and organization).
• Ensure best practice improvement tools and methods are consistently and effectively applied across the region.
• Support the team regarding budget and target achievements and implementation of counter measures in case of deviation to target.
• Ensure regular follow-up, reporting, and achievement of operational KPI’s such as: inventory and SUT, availability, inventory accuracy, customer service level 2, and backlogs, etc.
• Continuous development of the organization and employees, including High Potential identification and development.
• Close collaboration with Excellence, GTS (Go To Source), GTM (Go To Market), Controlling and Sales with active participation and support of global projects.
• Close collaboration and regular exchange (best practices, etc.)  within the global operations team and with the other regional heads of operations.
• Ensure compliance in various company ISO and ISMS standards, as well as supporting the location in lean projects and cost reduction strategies.

 

Embrace the MAHLE Leadership Principles:

Empower with accountability: Own mistakes and practice continual learning. Foster autonomy and development.

Trust each other: Practice collaboration and communicate in an honest and authentic way. Utilize differences to make us stronger.

Inspire for change: Create enthusiasm for MAHLE’s future by establishing an environment that supports innovation and entrepreneurship.

Lead by example: Make and keep commitments. Receive feedback before giving feedback.

 

SUPERVISORY RESPONSIBILITIES

Direct supervisory responsibility. 

• Plant Manager, USA (MAHLE North America Operations, USA)
• Operations Manager, Mexico (MAHLE North America Operations, Mexico).

 

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in Supply Chain Management, Engineering, Business Administration or other relevant discipline.
• MBA or other business relevant advanced degree is preferred.
• Minimum 10+ years experience, 7+ years of continuously increasing responsibility in Supply Chain Management preferred.
• Excellent leadership and decision making skills required.
• Excellent planning and analytical skills required.
• Profound knowledge of automotive and supplier industry specifics in an international environment.
• Experienced in Microsoft Excel and PowerPoint, business information solutions, and profound knowledge of ERP solutions (e.g. SAP).
• Effective communication and presentation skills to all levels of the organization from Management Board to Shop Floor.
• Professional Certifications such as Six Sigma, Project Management, etc. are preferred.
• Proven and effective facilitation, leadership, and mentoring skills.
• Domestic and international travel is required.