Resident Services Coordinator

Description

Non-Exempt

Compensation: $26.39 - $38.25/hour, depending on experience. 

Established in 1980 with a vision to create urban housing opportunities, Bellwether Housing has been a trailblazer in transforming lives. By breaking down housing barriers, we've empowered individuals and families, especially those from marginalized communities. As we continue to make a lasting impact, we're embarking on an ambitious mission to build and acquire 2,500 homes by 2025. This is your opportunity to be part of our dynamic team and help shape the future of affordable housing! 

Position Overview:  

Bellwether Housing is seeking a Resident Services Coordinator to help support Bellwether residents by offering available resources and referrals to community members while helping build and maintain a sense of community. The Resident Services Coordinator works with our residents and property management team at Sunrise Tower Apartments, a diverse community of Seniors in Seattle’s Belltown Neighborhood.  

Work Schedule: Hybrid – 4 days onsite, Monday – Friday, 8:00 am – 5:00 pm. The final schedule is to be determined by the supervisor.  

Your Impact:  

• Link Bellwether residents and external community service agency resources.  
• Maintain and facilitate relationships with service agencies. 
• Network with other social service organizations and initiate new community partnerships to offer additional services and support to residents.   
• Attend staff and community meetings. Update and share new resources with Bellwether staff and residents as needed.
• Educate residents about community resources and services, arranging for regular educational presentations oriented towards aging in place. Provide residents with supportive coaching and follow-up.  
• Plan and host regular social/community building activities in building common areas. 
• Market program/conduct outreach to all residents on an ongoing basis, visiting residents in their homes if needed.  
• Provide resources and referrals to residents as needed.  
• Maintain confidentiality and privacy of residents and compliance with regulatory requirements. Archive all required forms and case notes securely.  
• Distribute monthly newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as requested by residents.  
• Participate in activities and trainings related to understanding diversity, discrimination, and building cultural competence. 
• Complete all reports in an accurate and timely manner.  
• Complete all required training each year. 
• Other duties as assigned.  

Requirements

Who You Are:  

• Minimum of three years of professional experience providing social services to older adults and/or adults with disabilities, preferably including information and referral services.  
• Ability to communicate with Limited English Proficiency (LEP) speakers using interpretation services (Google Translate, Language Link phone interpretation, etc.). 
• Knowledge of aging issues and familiarity with services for older adults in the Seattle area. 
• Excellent oral and written communication skills. 
• Intermediate computer skills in Microsoft Office Suite. 
• Ability to work effectively and collaboratively with older persons and their families and children, community groups, caregivers, staff from partnering agencies, and volunteers. 
• Ability to maintain a regular, reliable attendance record. 
• Familiarity or fluency with Chinese languages (Mandarin, Cantonese). 
• Knowledge of Family Metrics software. 
• Experience building community within a diverse population. 
• Direct experience providing services to low-income households, and/or adults with disabilities. 
• Experience navigating public assistance programs such as Social Security, Medicaid, Medicare, or SNAP. 
• Knowledge of mental health issues and familiarity with the mental health system in the Seattle area. 
• High school degree or GED
• Bachelor's degree in social work, human services, or a related field (four additional years of equivalent professional experience may be substituted for a degree) preferred, not required

What We Offer: Bellwether Housing is your platform for growth, empowerment, and purpose. When you join our team, you will receive: 

• Competitive compensation accompanied by a gene