Product Delivery

HumanFirst is unlocking better research for all humans, sooner.
Our MissionUnlocking access to life-saving medicines isn’t easy. On average, it takes 10 years for a new medicine to complete the journey from discovery to marketplace. About 85% of clinical trials fail to recruit enough patients, and there are systemic barriers that block health equity and access. 
Digital technologies such as wearables and other connected sensors can drive a better understanding of patients’ needs, improving access to medicines and trials. HumanFirst is accelerating the adoption of evidence-based measures -- and 22 of the top 25 pharma companies have used our Atlas platform to include measures that matter to patients into their trials.
We closed a Series A round led by Maverick Ventures, with Lux Capital and Threshold Ventures, and other leading investors - bringing total funding to $15M. We’re well-funded, growing quickly, and looking for the best Humans to join our small but mighty team.
The RoleAs HumanFirst continues to grow, we’re looking for a strategic, highly cross-functional product delivery lead who is skilled at managing senior stakeholder relationships and delivering high quality products and services to market. You’ll do this by being the voice of the customer for our customers to inform product development and market expansion opportunities.
As an early hire on the Customer Experience team, you have the opportunity to shape the go-to-market and implementation journey to drive product stickiness and retention.

What you will do

• Customer retention & user segmentation: Operate as the voice of our customers, defining value propositions and narratives for our products, and subsequently translate that story back to customers. Spend time with customers so that you can craft the best positioning for HumanFirst’s products. Know their business, jobs to be done, and workflows. Empathize with the problems they experience and what motivates them. Then teach this to the rest of the HumanFirst team and use it to deliver the highest quality client experience.
• Product positioning and collateral creation: Learn how HumanFirst can meet the needs of our customers and how our product drives value for them, identify where content is needed to help them move faster, and then produce that content.
• Product & service expansion and enablement: Partner with our sales, product, and research teams to pursue strategic partnerships with customers to deliver our products & services and expand our reach within the organization. Develop scalable processes that align cross-functional teams and enable support for our users as we double and triple in size.

What you have

• 4+ years (majority in B2B software, ideally life sciences or health tech related) of customer-facing experience in early stage companies with a background in management consulting.
• Passion for understanding how and why customers use a product, and you’re able to define and address customer needs. As a natural storyteller, you can easily translate that knowledge into compelling positioning and content.
• Detail-oriented project manager that not only builds the strategy for product and service delivery, but also works across the organization to get it done.
• Excellence in prioritization, self-direction and delegating work in a fast-paced environment. You’re a natural owner of your work and balance both the tactical and the strategic to drive projects end-to-end.
• Executive-level presence with customers. You are comfortable and excited to be customer-facing and can communicate effectively with them to tell our story.

Compensation, Benefits and Perks

• Competitive salary and equity ($110,000-$150,000) -- Total compensation also includes generous equity and benefits
• Medical, dental, and vision insurance for you and your family
• Flexible time off and 11+ company holidays per year
• 401(k) plan with company matching up to 4%
• Paid parental leave for birthing parents (12 weeks) and non-birthing parents (8 weeks)
• Fertility and family planning benefits through Carrot ($25,000 lifetime benefit)
• Stipend for your ideal remote / WFH set-up ($1,250 every three years)
• Wellness benefit ($2,000 every two years)
• Annual learning & development stipends ($1,000 per year)
• 20+ leadership coaching sessions per year (2x/ month)
• Company charity matching contributions

HumanFirst is an Equal Opportunity Employer.