Team Supervisor (Day Services)

Description

Lifeworks is seeking a Team Supervisor to work in our Brooklyn Park Day Services program. The Team Supervisor collaborates with Team Managers, Senior Managers, and Program Leadership to manage, coordinate and support staff providing service delivery across Community Based Day Support and Employment Services. 

Position Title: Team Supervisor 

Department: Day Services

Hours: Full-time 40hours/week, Monday – Friday (Exempt)

Location: Lifeworks Services – Brooklyn Park

Compensation: $55,000 - $60,000/year

  

What we offer employees:

Lifeworks offers a comprehensive benefits package which includes:

• 18  days of PTO accrued in the first year of employment
• 11 paid holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and a Personal Holiday)
• Medical, dental, vision, life, AD&D insurance, short & long-term disability coverage
• Health Savings Account (HSA), Flexible Savings Account (FSA), and prescription drug coverage
• Up to $3,000 annually in tuition reimbursement
• 403(b) retirement plan – Lifeworks contributes 3% of your salary and matches up to 4% of employee contributions.
• Employee Assistance Program (EAP)

  

Why Work at Lifeworks:

Lifeworks is an industry leader on the forward edge of partnering with people with disabilities in innovative, person-centered ways. Disability inclusion is our true north, guiding every service we provide and ensuring that people with disabilities have opportunities, can thrive, and defy expectations. The Lifeworks Team is collaborative, passionate, and strategic, using a person-centered approach to increase access in our communities.

  

Learn More About This Role

  

You’ll succeed in this role if you:

• Have the ability to understand and respond to the emotional and physical needs of individuals, fostering a supportive and caring environment.
• Have effective verbal and written communication to interact with clients, families, and other professionals, ensuring clear and respectful exchanges.
• Have the capacity to handle challenging situations calmly and persistently, providing consistent support even in difficult circumstances.
• Utilize your skills in identifying issues, developing practical solutions, and adapting strategies to meet the diverse needs of those being supported.
•  Can work effectively with other caregivers and support staff to coordinate and enhance services 
• Have an understanding of relevant laws, safety protocols, and best practices in direct support to ensure compliance and high-quality care.

How you’ll be spending your time:

• Understanding applicable standards for service delivery including Intensive 245D, Vocational Rehab Services and CARF.
• Providing support to program leadership in the areas of staffing, scheduling, giving work direction and providing coverage as needed.
• Providing Designated Coordinator oversight for assigned caseloads.
• Providing support to program employees including hiring, coaching, training, and recognizing and reinforcing desired performance.
• Partnering with Program Leadership and Compliance to respond to audit results, complete follow-up, and provide retraining to staff.
• Participating in review of program financial statements, including monitoring expenses and achieving projected revenue targets, including customer-facing time.
• Ensuring that staff comply with Lifeworks policies and procedures. 
• Working effectively with other supervisors and managers to achieve Lifeworks mission, strategic plan and operational goals.
• Initiating, developing, and maintaining relationships and community contacts to increase employment and social opportunities for individuals
• Following safety procedures and assist in identifying safety needs for self and others
• Performing other duties as assigned.

Requirements

  Required Skills and Qualifications:

• Capable of performing the essential functions of the job, with or without reasonable accommodations.
• Ability to understand and communicate written and verbal directions.
• Regular attendance, reliability and punctuality is necessary to meet the needs of the business.
• Business acumen in program service delivery, monitoring expenses, time entry, and billing.
• Well organized with excellent attention to detail.
• Aptitude to work independently with excellent time management skills.<