Field Service Engineer

 

 

Field Service Engineer

 

Location:  REMOTE Working hours: 

 

 

 

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
 

 

 

Job Summary

POSITION SUMMARY: 

The Field Service Engineer‘s primary function is to liaise between DCA and DAG Product Support Department and the assigned OEMs and Rental/ Fleet Customers and to assist Service Engineering Manager in overseeing product support related issues. The Field Service Engineer will be responsible for identifying, reporting, and solving product support issues with an engineering approach. The ideal candidate must be results driven, a problem solver and have some experience with engines and exhaust after treatment systems.  

 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

 

The Field Service Engineer will be responsible for, but not limited to, the following duties:  

  

• Manage and coordinate product support related issues with the OEM to insure appropriate and timely resolution.   

• OEM support during new product ramp up phase.   

• Support the DEUTZ help desk as escalation level for complex technical issues.  

• Field Service Support for complex technical issues at customer sites.  

• Communication and collaboration within the DEUTZ organization on a global level.  

• Keep OEM informed about technical advancements to the engine, and how those changes relate to the overall installation and service requirements of the engine in the machine.    

• Align with the regional service managers on topics addressed by the OEM & service network.  

• Assist in warranty related issues; Analyze warranty history, parts inspections, failure reports, campaign related activities, etc. This activity could include coordination campaigns, negotiation on product related matters (retrofits, updates, campaigns).  

• Increase your personal knowledge about our business, our products, our markets and how they benefit the OEM.  (Increasing your knowledge is an ongoing process).  

• Perform other duties as assigned.  

 

Supervisory Responsibilities:  Individual Contributor 

 

Travel Demands: Anticipated domestic and international travel is approximately 20-30% depending on business needs. 

 

QUALIFICATIONS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

 

EDUCATION/EXPERIENCE: 

 

Required  

Preferred  

Description  

X  

  

Bachelor’s degree in engineering or 5 years equivalent technical experience.  

X  

  

Experience with Diesel engines or similar technologies.  

X  

  

Technical knowledge of engines and exhaust after-treatment systems.  

          

 X 

Experience with MTU 1000-1500 engine series and Detroit Diesel On-Road engines. 

 

 X 

Experience with Xentry and Diagnostic Link diagnosis tools. 

 

 X 

Acquisition and analysis of INCA, DEUTZ-Serdia, CAN-BUS and DEUTZ-Telematic data. 

X  

  

Computer literate (working knowledge of MS Office, Word, Excel, Power Point and Outlook  

 

ADDITIONAL REQUIRED SKILL 

• Excellent verbal and presentation-based communication skills.  

• Self-starter with the desire to grow both on the business and personal side.  

• Ability and willingness to travel. 

• Result oriented.  

• Ability to make timely decisions. 

• Willingness to become a subject matter expert in new DEUTZ technologies.  

• Effectively building formal and informal relationship networks inside and outside the DEUTZ organization. 

 

LANGUAGE ABILITY: 

​​Read and interpret documents s