Position Overview

You can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You’ll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes. If you’re ready for exciting new challenges in your career, bring your passion and expertise to PNC.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analytics Manager within PNC's Retail Bank Operations organization, you will be based in Cleveland, Columbus OH; Pittsburgh, PA; Laredo, McAllen, Houston, Harlingen, TX; Birmingham, AL; Tampa, FL or Phoenix, AZ. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. Additional locations may be considered.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

You will partner with:

• Retail Banking Line of business to understand business processes and identify opportunities for: improved efficiencies, financial savings, risk reduction, and an enhanced customer experience
• Data Experts, Data Architects, and Data Engineers for data mining and processing, structured and unstructured data, in order to extract business insights, Model Risk Management to assess model risk, governance, and monitoring
• Information Technology to deploy models, Other Bank Operations Analytics members to knowledge share and assist in the development of data science and machine learning skills within the team

Preferred Skills:
• Demonstrated history of developing algorithms that use advanced mathematical and statistical techniques, like machine learning, to predict business outcomes and recommend optimal actions to management
○ Familiar with how data science can be applied in Cash Management, Fraud, Disputes, and other aspects of Banking
○ Experience building machine learning algorithms, preferably in a financial institution
• Regression, Forecasting, and Clustering, data mining and data processing of large, complex, structured, and unstructured data
• Experience with Cloudera Hive & Impala
• Knowledge of tools/languages for data mining, data wrangling, feature engineering, and model development including SQL, Spark, Python, R, PySpark, Pandas, Koalas, etc.

Job Description

• Manages the development, implementation and support of business analytics initiatives and projects. Leads a team of Business Analytics Consultants and may manage managers.
• Identifying, sizing, planning and prioritizing opportunities for processes or performance management through analytics.
• Assessing the scope and resources required of various analytics projects to define necessary resources.
• Manage key performance metrics and communicate operational challenges.
• Monitoring and communicating key performance metrics and operational challenges.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand t