Program Manager | St Petersburg, FL

Job Description

Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our St Petersburg, FL Corporate Office.

Responsibilities:

• Support the primary pillars of Operations Service Delivery: Customer Experience Strategy, Workforce Optimization, Knowledge Management, and Service Project Management.

• Plan and manage the delivery of projects within an area of professional expertise, using an appropriate project management methodology to give assurance that intended outcomes are achieved.

• Plan and lead the delivery of a range of information gathering, analysis, and stakeholder consultation activities and specify, negotiate, and agree on project deliverables.

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.

• Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders, to develop positive stakeholder relationships, and to ensure that each stakeholder has an appropriate share of voice.

• Manage identification of risks, issues, dependencies, and constraints associated with the project, escalating these matters where appropriate. Where necessary, develop, agree on, and implement solutions to overcome these concerns.

• Lead large project teams (or multiple small- to medium-sized teams); define the project vision, communicate the necessary outcomes, and provide guidance to achieve these outcomes; coordinate team actions across project activities; coordinate the flow of additional team members on and off the team, as needed; and build the capability of the team through training, coaching, and mentoring.

• Negotiate and manage deployment of project resource budgets, providing forecasts and presenting variances with narrative at appropriate review points to ensure effective utilization.

• Manage the delivery of assurance reviews within a project, enable the delivery of assurance reviews by independent third parties, and take appropriate action to resolve any issues identified, to give senior stakeholders confidence that the project can deliver according to time, budget, and quality.

• Interpret the business need and identify solution recommendations to business problems at a business unit level.

• Drive a culture of innovation by creating multistakeholder solutions that boost creativity, innovation, and collaboration across business units, such as idea generation platforms, jam sessions, and hackathons.

• Manage projects or substantial workstreams within a transformational change program, ensuring integration with related projects; use structured change management methodologies to build acceptance of change and to embed desired culture and behaviors.

• Clarify roles and responsibilities within the project team and ensure project compliance with the organization's wider program and/or portfolio management decision-making structures and processes.

• Deliver baseline assessments and post-implementation analyses to evaluate and track the realization of business benefits.

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills:

• Uses comprehensive knowledge and skills while guiding and training others on managing projects and/or programs within desired cost, time and quality parameters.

• Works to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario.

• Uses comprehensive knowledge and skills while providing guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different inter