Receptionist / CSR

Are you ready to join an award-winning team that provides excellent customer service and value?

WHO ARE YOU?You are an energetic, well-organized, creative problem solver and goal-oriented team player who loves a challenging and fun environment. You are looking to work hard, earn great money and gain hands-on business experience. You are excited to join a team that strives to leave every customer an enthusiastic advocate of our company. You are committed to reaching your full potential in a supportive learning environment.

WHAT WE OFFER?

• Competitive compensation structure 
• Growth and advancement opportunities in an award-winning franchise.
• Full time position
• Company values include craftsmanship, continuous improvement, integrity, open minded, and teamwork
• Achieve work-life balance with no weekend work requirements
• Paid training and career planning provided
• A cohesive team culture with regular events
  
  

POSITION OVERVIEWThis position is for highly organized and customer-centric individuals who have a passion for delivering outstanding results. If you are an outgoing, organized professional, this is a great opportunity to develop alongside a fast growing company. In this important role, you manage the day-to-day office operations including providing administrative support to the team, and our client and technicians.  You work closely with the Office Manager managing emails, dispatching technicians, and assisting with sales support and customer service by phone and email. Basic understanding of the Construction/ Service Trade is preferred.
House Doctors Handyman of CSRA is a professional handyman and home improvement service company specializing in both large and small jobs in the CSRA area. We are looking for energetic and friendly people who enjoy working on various home improvement and maintenance projects such as repairs, flooring, drywall, carpentry, painting, etc. RESPONSIBILITIES:

• Greet and assist visitors in a professional and courteous manner.
  
  
• Answer and direct all incoming calls, take messages, and respond to inquiries.
  
  
• Provide excellent customer service by addressing client questions and concerns.
  
  
• Schedule and confirm appointments as needed.
  
  
• Maintain organized records of customer interactions and transactions.
  
  
• Assist with administrative tasks such as data entry, filing, and document preparation.
  
  
• Manage incoming and outgoing mail and packages.
  
  
• Ensure the front desk and reception area remain clean and presentable.
  
  
• Support various departments with additional tasks as needed.
  
  
• Dispatch service calls and coordinate scheduling efficiently.
  
  

SKILLS AND REQUIREMENTS:

• 5+ years of experience with office admin duties
• Excellent written and verbal communication skills, Professional demeanor and appearance.
• Detail-oriented and highly organized, Strong problem-solving skills and attention to detail.
• Proficient with general office technology and software including Google Workspace
• Basic knowledge and understanding of Construction is preferred
• Experience with Service Technician Dispatching is an asset
• Relevant degree or certification would be considered an asset
• Ability to learn and operate basic computer programs and systems 
• Friendly personality and committed to providing the best customer service experience
• A strong work ethic and highly dependable
• Ability to multitask and work efficiently in a fast-paced environment.
  
  
  

Office assistant, administrative assistant, office, admin, assistant, customer service, customer service rep
  

House Doctors is the trusted handyman service for all of your home repair and home improvement needs.  Our handyman technicians possess years of experience and are highly skilled in a wide range of trades.  And when you hire House Doctors, you’ll have peace of mind that our employees are fully insured and every job that we perform is backed with a one-year labor guarantee.

Here’s just some of the reasons why House Doctors is the trusted handyman professional in locations throughout the U.S.

• Prompt & Precise – We show up at a scheduled time that fits your schedule and promise to complete the job to your satisfaction.
• Experienced & Insured – Our technicians have years of experience and are fully bonded and insured.
• Guaranteed – Every job that we perform is backed by a one-year guarantee.
• Customer Service – We pride ourselves on