Monetization Strategy Director

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

The Monetization Strategy Director will be a trusted advisor and thought leader for the Customer & Industry Workflow Business Unit to drive impactful monetization strategies from idea to execution.

• Partner with the Customer & Industry Workflow BU to co-develop and lead packaging, bundling, and pricing strategies for new and current offerings
• Engage in New Product Introduction process to successfully operationalize monetization strategies, working cross-functionally across product management, operations, sales, marketing, finance, and legal
• Gather qualitative and quantitative market insights and drivers to inform field and BU views for new or current offerings
• Define, track and measure pricing KPIs, identify actionable insights on packaging and pricing performance, implement continuous pricing optimization plan, and drive this process

Qualifications

Our ideal candidate: 

• 7+ years of experience in enterprise technology industry and/or 5+ years in management consulting across strategic planning, pricing, and/or product strategy and management
• Successful track-record developing, leading, and operationalizing packaging and pricing strategies for software businesses through cross-functional collaboration
• Strong leadership, communication, and relationship-building capabilities with cross-functional counterparts
• Ability to solve ambiguous problems and communicate strategic recommendations at multiple levels in a matrix organization (Product, Sales, Pricing, Mangers, VPs, GMs)
• Experience with synthesizing large data sets and applying analytical methodologies to uncover insights
• Experience running pricing studies focused on competitors, customers, and seller behavior
• Strong understanding of value-based pricing theories
• Bachelor degree in business, economics, or other quantitative disciplines.  Graduate degree in above disciplines a plus

For positions in the Bay Area, we offer a base pay of $173,100 - $302,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibil