VP, Product-Member Experience

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Job Description

Reporting to the Chief Product Officer, the VP Product - Member Experience will work directly with cross-functional leadership (GM, CPO, CMO, etc) to plan and prioritize the business unit’s future objectives to achieve business growth, quality and efficiency. The VP will be responsible for defining and delivering Member Experience solutions for Payer customers, ensuring execution of strategic product initiatives, and collaborating with other business units, senior leaders, and cross functional departments to drive value through products for customers.

The VP Product – Member Experience will play a pivotal role in the development of the Payer Business Strategy and Product Strategy. This role will focus on accelerating revenue growth through proactive identification, development and execution of initiatives leveraging knowledge of the company, business unit strategy, markets, and end users. This person will serve as a key subject-matter expert and work closely with the company's marketing, product, engineering, research, advisory, delivery, sales, and other cross functional departments. This person will work closely with the General Manager to establish the necessary business metrics and analytics to effectively manage the business.     

The ideal candidate will have experience working with internal and external executives to develop and execute growth-focused projects including go-to-market strategies, business case development, and product packaging. The candidate will also have extensive experience managing a business or portfolio of products balancing product portfolio prioritization to achieve overall business growth goals. Additionally, the ideal candidate will leverage deep Payer experience and expertise around measurement and improvement of member experience for regulatory (HOS, Medicare CAHPS, HEDIS CAHPS and QHP Enrollee Survey) and non-regulatory programs (Behavior Health, Provider Satisfaction, Member Journey Continuous Listening, etc).

Duties and Responsibilities

• Partner with GM and Payer leadership team, engineering and cross business unit VPs to accelerate advancement of Payer business including product, delivery, growth, and strategy.
• Serve as a subject-matter expert for regulatory (HOS, Medicare CAHPS, HEDIS CAHPS and QHP Enrollee Survey) and non-regulatory (Behavior Health, Provider Satisfaction, Member Journey Continuous Listening, etc) programs to optimize the Payer solutions, product roadmaps, and delivery model. This includes handl