Director Resort Wireless Networking

Job Summary

The Director, Resort Wireless Networking is responsible for shaping and executing the Global Technology strategy for Resort Wireless Networking. This role is responsible for the strategic vision, design, development, and delivery of Wireless Networking across all brands, and at all locations. The focus is on advancing technological initiatives that align with business goals and optimizing Global Technology processes.

This role highlights the necessity of collaboration between other Global Technology functions, as well as various business units within a hospitality organization, to ensure that technology strategies align with overall business objectives. By establishing strategic partnerships, this position is an internal business partner, going beyond traditional technical support to actively engage with other departments, fostering innovation, improving operational efficiency, and enhancing customer experiences. 

The Director of Resort Wireless Networking is responsible for overseeing the design and delivery of wireless networking products throughout their life cycles. This involves ensuring that product features meet technical system requirements, security and data privacy standards, and architecture compliance criteria. Additionally, the role includes implementing governance measures, best practices, release management strategies, and optimizing product performance.

Working relationships

• Global Technology Teams and Leadership 
• Regional and Site Leadership 
• Corporate Leadership 
• Vendor/Suppliers 

Expected Contributions

• Provides Global Technology support following MVW Global Technology processes
• Provides project support for new technology deployments and upgrades.
• May lead a project team.
• Evaluates and makes recommendations regarding technology/asset life cycles and deployment prioritizations.
• Ensures that Wireless Network technology is designed, deployed, and supported within established guidelines.
• Creates and ensures implementation of disaster recovery and business continuity plans related to wireless network technology support.
• Possesses a strong foundation in resort and sales center applications.
• Provides guidance and direction to the management team on escalated issues and actions to resolve them.

• Partners with Resort Operations business leaders, product leads, business product owners, change management, and communications representatives, and other key stakeholders across the MVW enterprise to design and deliver technology solutions to end users.
• Partners with key stakeholders to build and lead the execution of project plans to design and deliver hotel and resort technical products and platform solutions.

• Partners with technology infrastructure teams supporting resort systems including networks, servers, and databases.

• Partners with security and data privacy teams to implement measures protecting guest data and ensuring system safety from cyber threats.

• Introduces automation tools and standardizes production platforms to scalability as technical products expand.

• Partners with product lead and business product owner with the goal of identifying opportunities for delivery and implementation process improvements and technical product system enhancements.
• Ensures reliability, scalability, and security of Resort Operations technical products adhering to best practices and compliance standards.
• Partners with technical vendors to manage solution delivery and evaluate performance.
• Stays abreast of new hotel and resort technical application features evaluating applicability to achieving business goals and leading adoption of relevant innovations within the operations ecosystem.

• Drives change management initiatives to ensure smooth adoption of new systems and processes across the organization.
• Explores new tools, techniques, and methodologies.
• Continuously improves delivery processes and workflows.

• Ensures reliability, scalability, and security of the enterprise systems adhering to best practices and compliance standards.
• Manages vendor relationships, including selection, contract negotiation, and performance evaluation.

• Performs other duties as assigned.

Candidate Profile

Education

• Bachelor’s degree in Information Technology or related discipline or equivalent work experience

Certifications

• Relevant certifications in IT management, project management, networking, or relevant technologies