Card Fraud Agent

 

We’re looking for Card Fraud Agents to join our team in Austin, Texas! If you have some previous experience in Financial Fraud, FinCrime fighting, or Financial Compliance, this role is a unique opportunity to expand your experience while having an impact on Wise’s mission, preventing fraud, helping our customers, and improving our product. You can personally help us get closer to our mission of Money Without Borders!

You’ll receive a competitive package including a starting salary of $27.90 per hour + Restricted Stock Units (RSUs) in a profitable company + best in class benefits! (more info below 😉)

Read more about our open roles and Wise here: https://www.wise.jobs

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and spend with their Wise card. Your mission is to help us out preventing Card Fraud and supporting our cardholders with their fraud disputes 🚀

Here’s how you’ll be contributing to the Card Fraud team:

• Handle suspicious transactions alerts and take appropriate actions, following internal and external guidelines
• Facilitate card chargebacks
• Provide world class support to our customers via email and phone, if needed, in order to investigate a dispute
• Collaborate with the different functions within the team, to identify actionable areas for improvement and support our overall mission
• Report when appropriate to partners, card schemes, and authorities

About you: 

• Previous work experience with financial fraud, FinCrime fighting, chargebacks, financial compliance or similar is required
• Your verbal and written English skills are excellent - Additional languages are always welcome! 
• You have strong attention to detail, punctuality, and are comfortable taking initiative
• You have some experience being part of a driven, high-performing team
• You are good with routine but can also adapt and keep up with fast changes
• You are able to work independently but also know how important good team-work is
• You can make quick decisions in critical situations and have the ability to multitask
• You’re flexible to work in shifts that might include evenings, weekends, and public holidays
• Must already be legally authorized to work in the US, we cannot provide Visa sponsorship for this role
• This position will be a hybrid position, 3 days in the office each week and 2 days from home

 

Key benefits: 

• 🚀  RSU’s in a rapidly growing company after a year with us
• 💻 Hybrid working model – A combination of work-from-home and from the office 
• ✈️  Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to
• 💪  An annual self-development budget
• 🩺  Medical, dental, & vision insurance – including HSA and FSA options
• 💝  Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• ☀️  25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
• 🏝️  A paid 6-week sabbatical leave after four years
• 👶🏼  18-weeks of paid parental leave, after a year with us
• 💰  401k with up to a 4% employer match
• 🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work
• Click the link for more info on our benefits in Austin.

 

#LI-HYBRID

#BI-Hybrid

#LI-CL1

Salary (Hourly)$27.90—$27.90 USD

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse,