Divisional Lead Behavioral Health Specialist

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

 Company: Oak Street Health 

Title:  Lead Behavioral Health Specialist, House Calls Program

Program Overview

The House Calls Program (known as @HOME) delivers high-quality primary care to Medicare patients in their home. The @HOME program takes a team-based approach to providing outstanding patient care. Our Care Teams - consisting of a Provider, Medical Assistant/Scribe (CIS/MA), Behavioral Health Specialist (BHS) and Mobile Operations Coordinator (MOC) - build individual relationships across a small panel of patients, seen monthly. The Care Team is responsible for delivering excellent, high-touch primary care, and coordinating the care of patients.

Role Description

The House Calls Lead Behavioral Health Specialist (BHS) reports to and collaborates with the market Medical Directors in driving BHS operational initiatives, supporting continuous improvement projects, liaising with behavioral health and medical social worker leads within the broader organization and continues to manage their own panel of patients in a traditional House Calls BHS capacity. 

Core Responsibilities

• Function as the behavioral health and social service expert to regional care teams

• Actively participate in idea generation and problem solving discussed during daily huddles and weekly interdisciplinary team meetings

• Cascade programmatic information to regional BHSs, as well as escalates care team concerns and ideas to program leadership

• Lead weekly BHS interdisciplinary case discussions

• Lead the execution of continuous improvement initiatives

• Ensure regional operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO, ensuring scheduling and billing processes are executed efficiently, ensuring that all Standard Operating Procedures are followed,  ensuring BHS documentation is meeting service standards

• Act as an ambassador with social service and community organizations in the region

• Support evolution and delivery of BHS onboarding and mentoring new hires through the first 120 days of employment.  

• Manage patient panel in a traditional House Calls BHS capacity.

• Other duties, as assigned 

What we’re looking for

• Genuine passion for primary care and reaching vulnerable patients

• Comfort navigating visits in patient homes

• 3+ years of experience providing counseling and social services in patient homes

• Demonstrated ability to collaborate effectively in a team setting

• Comfort with supporting BHSs who are managing patients facing significant health, psychosocial and/or mental health issues

• Excellent communication, follow-up, teamwork, and problem-solving skills

• Desire to be a part of a fast-paced, innovative, quality-driven organization

Required Qualifications

• Master of Social Work degree required from a school of social work accredited by the Council on Social Work Education (CSWE)

• Clinical Social Worker License (or local equivalent) 

• Experience performing comprehensive biopsychosocial health assessments, mental health and substance abuse disorder assessments

• Experience with assessment and treatment planning for those with common mental health and/or substance use disorders and complex psychosocial needs

• Working knowledge of differential diagnosis and psychosocial treatments of common mental health and/or substance use disorders 

• Proficiency in providing brief, structured intervention techniques (e.g., Motivational Interviewing, Behavioral Activation, Cognitive Behavioral)

• Computer skills:  Ability to quickly na