Principal Program Manager, People Programs and Analytics

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

We are looking for a strategic builder with super-powers in program strategy, business analytics, mechanisms, and organizational effectiveness to join our People team as the Principal Program Manager of People Programs and Analytics. This role partners with senior leadership on or independently owns topline and central priority program work, such as org effectiveness or performance management. This role is also responsible for driving business analytics and insights as well as leading overall team strategy and operational mechanisms aligned to People Team priorities. This role requires a self-starter that is a strong, innovative thinker with a proven record of creating and implementing strategic plans focused on short-term wins and long-term gains by leveraging data. This role must influence without authority, prioritize quickly and effectively, and execute flawlessly by insisting on the highest standards. You will foster a culture of continuous improvement, providing thought leadership and influencing change at all levels in the organization. You will interact with stakeholders at all levels throughout the org to gather requirements, feedback, and user stories, define objectives, and deliver results. You will be responsible for implementing and iterating standard processes. You're a great program leader and you thrive working in a dynamic, ambiguous, fast-paced environment in which solving challenging problems is the norm. You excel at solving problems, thinking a few steps ahead, developing processes and improving them across multiple stakeholder groups. You're detail oriented, and you think outside of the box and challenge the status quo. You're willing to roll up your sleeves and do whatever is necessary to meet team goals. 

• Responsible for providing specific project oversight, day-to-day management, leadership, direction, and administration across team formation, planning, iterative building and implementation on medium to large size/complexity projects
• Will work with People leadership team, operations, clinical, learning and development, and technical teams to ensure that all managed projects fully comply with Cityblock standards, approved business requirements, and time/cost commitments while maintaining highest levels of business and user satisfaction
• Reports to Senior Vice President of People Strategy & Operations to keep an up-to-date view of the integrated initiative roadmap for the People team

Requirements for the Role:

• Bachelor’s degree
• 10+ years of project management and/or consulting experience concurrently managing multiple large projects in a cross-functional environment, leading team members through large complex program implementations and integrations with delivery deadlin