Become a part of our caring community and help us put health first
 

CenterWell Pharmacy is seeking a Senior UX Design Strategist who operates upstream of production—someone who thrives in ambiguity, frames complex problem spaces, and translates research, analytics, and business inputs into clear strategic direction.

This role is not primarily about executing creative briefs or Epics, nor refining UI components. It is about shaping the long-term direction of the digital pharmacy experience by synthesizing insight into structured opportunity spaces and guiding product strategy through systems-level thinking.

You will partner closely with Product, Research, BI, and Strategy to define north-star principles, identify high-leverage opportunities, and create artifacts that accelerate organizational clarity and alignment. This role will report to the Lead, UX Strategy.

What You'll Do

Strategic Framing & Opportunity Architecture

• Lead discovery efforts that synthesize quantitative analytics, qualitative research, VoC insights, and business objectives into cohesive strategic narratives.
• Define opportunity areas and experience principles that influence roadmap prioritization.
• Create structured frameworks, journey models, and ecosystem maps that bring clarity to complex or ambiguous problem spaces.
• Translate current-state complexity into prioritized future-state direction.

Cross-Functional Influence

• Partner with Product Managers, Researchers, BI teams, and Design peers to align around shared definitions of customer needs and business opportunity.
• Facilitate collaborative working sessions that elevate thinking and uncover root causes.
• Present synthesis, trade-offs, and recommendations to leadership in clear, compelling formats.

Concept Development & Validation

• Develop information architecture, experience flows, and conceptual prototypes that communicate strategic direction.
• Define research criteria and collaborate in validation efforts to test and refine experience concepts.
• Ensure strategic proposals are grounded in user insight, operational feasibility, and business constraints.

AI-Enabled Design Practice

• Leverage AI tools to accelerate research synthesis, pattern identification, opportunity modeling, and prototyping.
• Use AI as a cognitive amplifier while applying strong judgment to distinguish signal from noise.
• Explore emerging AI-enabled design workflows that enhance strategic clarity and speed.

What We're Looking For

• 5+ years of experience in UX, Interaction Design, Information Architecture, or Experience Strategy.
• Ability to move from research and data to structured opportunity definition.
• Strong systems thinking and comfort operating in ambiguity.
• Proven experience influencing cross-functional stakeholders and shaping digital product direction.
• Experience translating user research into strategic recommendations.
• Ability to communicate complex ideas clearly—visually, verbally, and in structured artifacts.
• A portfolio demonstrating strategic framing, synthesis artifacts, and concept development (not limited to production UI execution).

Preferred Strengths

• Experience in healthcare, pharmacy, or other complex regulated environments.
• Experience collaborating closely with BI and analytics teams.
• Experience facilitating cross-functional workshops or strategic alignment sessions.
• Experience incorporating AI-assisted tools into research, synthesis, or prototyping workflows.
• Ability to independently define problem spaces and propose structured approaches with minimal direction.

Why This Role Is Different

You will have the opportunity to shape the long-term direction of the digital pharmacy experience—not simply execute against a backlog. Your work will influence roadmap decisions, clarify opportunity areas, and serve as a foundation for product strategy.

This role is ideal for designers who:

• Think in systems, not screens.
• Frame problems before solving them.
• Enjoy connecting dots across research, analytics, and business constraints.
• Want to influence roadmap direction, not just production output.

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Psychology, Information Architecture, or related field (or equivalent professional experience).
• 5+ years of experience as a UX Designer, Interaction Designer, Information Architect, or Experience Strategist working across web and/or native mobile platforms.
• Demonstrated ability to translate research, analyti