College Intern - Data Center Operations

Requisition ID: 19196

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

Reporting to the Senior Manager, Data Center Operations, the Data Center/NOC (Network Operations and Control) Support Technician is responsible for monitoring and maintaining the health and performance of our data center and network infrastructure.

Under limited supervision, interprets and performs complex analysis of the IT performance environment.  This role involves real-time monitoring, preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment to ensure optimum operation and uptime.

The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

What You'll Do

• Provide comprehensive technical support services to clients.  Interface with both internal and external SRP customers and for external support and escalations.
• Perform diagnostic tasks and interprets codes/logs to determine the cause of IT systems problems.
• Troubleshoot and resolve hardware, software, and network issues.  Respond to user concerns by helping with their problems and/or procedures, answering questions and/or escalating calls and tickets to the appropriate support group.
• Support the installation of new equipment "rack and stack," cabling, and configuration.
• Assist customers by responding to smart-hands service ticket requests.
• Decommission and remove end of life IT equipment.
• Help with cage and cabinet audits and diagrams.
• Provide detailed status updates to customer tickets and sales orders.
• Maintain/record data center activities, inventory, maintenance tasks, and incidents.
• Ensure all systems of the data center environment function optimally and report issues or anomalies.
• Ship, receive, log, and distribute packages within the Data Centers.
• Schedule and oversee vendors within the Data Centers.
• Adhere to company policies, procedures, and data center standards, ensuring a secure and compliant environment, including NERC policies and procedures.
• Handle other duties and projects as assigned.

What It Takes To Succeed

• Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed. 
• Ability to drive to multiple SRP locations within Arizona.