Global Places & Security Technical Writer and Training Coordinator

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Job Description

Your Career

In this newly created opportunity, we are looking for an extraordinary Physical Security Technical Writer, with a deep understanding of physical security processes and programs.  You will help document and build our repository of security standards, playbooks, processes, and policies.  Reporting to the Director - Global Security Initiatives, you will work closely with the Global Places & Security team, the Security Training team, the Technical Security team, and the Physical Security Operations team, and other stakeholders as assigned. We are seeking a colleague who enjoys working independently but collaboratively in a collegial team environment within a fast-paced and dynamic company. 

We expect office-based employees to be in the office four days per week, with one day working from where they choose. We believe being together facilitates casual conversations and those magic moments where we can work on issues and ideas informally. These moments build capability and deepen trusted relationships and allow our people to feel safe in taking risks and being disruptive. Like so many companies, we are working through the details and things could change …. but in general if a role is deemed office-based we want our teams to be together four days per week.

Your Impact

• Understand the different types of Physical Security teams and develop content to meet their needs
• Understand the Places organization and can develop content to meet their needs
• Write, edit, and organize content, including global standards and processes
• Edit documents for grammar, style, voice, and tone
• Help define writing projects and determine priorities
• Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences
• Assist in defining standards, style guides, and terminology 
• Develop and create training materials for all of the Global Places & Security organization, as well as Palo Alto Networks employees
• Partner with stakeholders to develop and lead virtual, as well as in-person training
• Other miscellaneous tasks as assigned

Qualifications

Your Experience

• You have experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences
• You have the flexibility and openness to adopt our style, processes, and practices, but aren’t afraid to suggest improvements that benefit our teams and our collaborators
• Effective organizational and project management skills to manage multiple projects, timelines, and stakeholders
• Sense of humor and commitment to professionalism
• Dynamic and team-oriented, with excellent interpersonal skills, business judgment, strategic thinking, superior work ethic
• Able to work efficiently with cross-functional teams and manage numerous projects simultaneously under deadline pressure
• Comfortable with ambiguity
• Flexibility and willingness to work on a broad variety of contractual and related matters
• You’re an avid researcher—you’re not hesitant to dive into something new and you know how to hunt down the information that you need
• You know how to prioritize and deliver on immediate requirements while continuing to look ahead - You anticipate how we can meet user needs not only today but tomorrow as well
• You’re a transparent communicator - You like to make sure that everyone is working with the same information - you work towards building consensus, and you set expectations effectively
• You write content that is both easy to read and informative - You have strong critical-thinking skills and use them to ensure that you are providing just the right information for users to achieve their goals
• You seek and are comfortable receiving different viewpoints and feedback, and you’re