Counseling Program Manager (Stonewall Project)

Organizational Summary
At the San Francisco AIDS Foundation (SFAF), we are driven by a vision of a future where health justice is a reality for all, particularly for those living with or at risk of HIV. We envision a world where race does not impact one's health and wellness, where the stigma around substance use is eradicated, where an HIV diagnosis does not limit one's quality of life, and where HIV transmission has been completely stopped.

Our mission is dedicated to promoting health, wellness, and social justice for the communities most affected by HIV. We do this through offering sexual health and substance use services, advocating for those in need, and building strong partnerships.
Our strategic plan is built upon five core values that guide our work and our team: Justice, Dignity, Courage, Leadership, and Excellence. We are in search of individuals who are passionate about making a difference, who are leaders in public health, and who are committed to the practice of racial justice. Join us in our fight to create a better future for all.

Position Overview:

The Manager, Client Services coordinates and manages the care of all substance use program participants from initial contact with Stonewall to discharge. This person is responsible for supervising the intake process, matching participants with counselors, maneuvering transfers, and managing flow of clients through the program as a whole.  Assessments, diagnosis utilizing the DSM-V, care planning & coordination, program quality assurance and compliance are key functions of this role. This position may also be asked to provide culturally conscious walk-in individual and group counseling using a harm reduction framework, and in support of participants who wish to explore their use of alcohol and/or other substances (including people who inject). The Manager, Client Services will work with program leadership, DPH electronic healthcare staff, and other team members as the lead electronic health record system specialist for the program. 

Salary: $95,000 - $106,000

Essential Duties:

• Admissions: Manage the entire enrollment process from start to finish. Oversee scheduling of intake appointments, completion of intake paperwork, and coordinating of intake process with assigned counselor.  As part of the intake process this position will need to assess, diagnose using the DSM V, create treatment plans and assess for medical necessity. Support Director, Counseling Program in management and maintenance of all current and future forms of documentation required by the four funding sources with which Stonewall contracts.
• Quality Assurance & Compliance: Supports Director, Counseling Program in maintaining day-to-day contract compliance and program enhancements to ensure Quality Assurance. Reviews program data and develops quality improvement processes and outcomes. Monitors all Stonewall grants and program deliverables. Participate as assigned in program QA/QI efforts to include internal chart reviews and preparation for external audits, administrative support & supervision.  Analyze Avatar/Welligent/Epic data platform issues and user issues and develop recommendations and solutions for program management. In coordination with program management, will make corrections within the data system as needed to ensure program compliance.
• Counseling & Client Care Coordination: Provide group and individual integrated mental health, substance use, and HIV counseling and treatment as assigned. Provide substance use/mental health diagnosis, crisis intervention, and case management. Provide coverage for groups, including evenings, at 940 Howard and Strut (470 Castro). Coordinate client assignments, coverage, transfers, and discharges. Respond to client inquires and grievances.
• Administrative:   Support staff and management with duties related to electronic health record systems (Avatar, Welligent and Epic) i.e. running reports, entering data, and supporting staff with data entry errors and ongoing data platform training and capacity building. Assist in the coordination and support of staff in maintaining deadlines required for compliance and program administration as assigned.  Assist in staff development around documentation processes and use of the electronic health records.
• Supervision and/or Consultation: Provide administrative supervision to one to three staff counselors or clinical interns. If able, provide clinical supervision/consultation to one to two staff counselors or clinical interns.  

Other Responsibilities:

• Race Equity and Health Justice: In accordance with organization strategic plan and programmatic obj