Head of Sales and Success Analytics

About the Team

The Sales and Success Analytics team at Miro has a clear mission: drive better decisions across the Sales and Success teams using data. We start from deeply understanding the strategy, priorities and targets of Sales and Success teams. We use key metrics to identify, interpret and surface data trends. We deeply understand our stakeholder needs and optimize for solving most pressing problems. 

About the Role

We are looking for a Head of Sales and Success Analytics who is passionate about making an impact and building high-performing teams! Your goal will be to partner with Sales and Success leadership and support them in making the right decisions, addressing key challenges, and identifying new ways to grow. We are seeking a collaborative, inspiring and impact focused leader to develop a team of Analysts embedded in our Sales and Success organizations.

What you’ll do

• Scale, mentor, and inspire a team of high-performing analysts
• Ensure clarity, consistency and visual efficiency of reporting on key Sales and Success metrics
  - Success is defined by how often Sales/Success teams use data reports in their customer conversations and whether access to key analytics insights is easy, intuitive and sparks new ideas
• Influence senior executive thinking and decision-making by credibly representing both the business and data point of view - i.e., creating a data driven view of our customers’ journey and proactively identifying their pain points and opportunities
  - High quality, strategic decisions are critical for a company’s long term success - and you will be in the middle of this!
• Collaborate with Data stream to improve our analytics infrastructure and acquire the data sources needed to uplevel the quality of our insights. Work with Operations, Technology, and Finance teams to ensure data quality and drive automation

What you’ll need

• 10+ years of relevant experience in analytics, consulting, or related quantitative role; 4+ years of analytics team building and management
• Experience working in hyper growth SaaS companies
• Strong communication skills - numbers are key, but a business is built with people
• Knowledge of modern analytics and BI tools - SQL, Looker, DBT, Snowflake
• Experience delivering analytical solutions for complex sales/success related tasks (account intelligence, customer churn risk model, quantification of expansion potential, customer value proposition, etc.)

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About Miro

Miro provides a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. Our mission is to empower teams to create the next big thing by creating a place where teams can create together seamlessly, regardless of location. 

Today, more than 50 million users in 180,000 organizations including Nike, Ikea, Deloitte, WPP, and Cisco depend on Miro to improve product development collaboration, to speed up time to market, and to make sure that new products and services deliver on customer needs.

Miro's visual workspace enables distributed teams to come together to synthesize information, develop strategy, design products and services, and manage processes all throughout the innovation lifecycle. When you look at a Miro Board, you can see hundreds of collaborators moving through the space as named cursors on the screen designing, contributing ideas, providing feedback, and co-creating together with shared tools and information. 

Everyone in Miro has access to the same shared capabilities designed for innovation including diagramming, wireframing, real-time data visualization, and built-in support for agile practices. Miro's workspace is integrated with more than 130 other applications including Jira, Azure DevOps, Asana, Zoom, Slack, and Teams, many of which offer two-way integrations and can be dynamically updated directly from Miro.

Miro enables organizations to accelerate time to market and ensure continuous alignment with customer needs and company strategy. In most organizations, Miro is used by product development teams looking for a new, better way to drive innovation. However, we see more teams including marketing, sales, management consulting, architecture, creative design, and HR