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Sr. Product Trainer
Madison Logic, Inc.Remote, USA, United StatesRemotefull_timeVerifiedPosted 7 Jul 2023
💰 $100,000/yr($90,000/yr – $100,000/yr)
About the role
About Madison Logic:
Our team is reshaping B2B marketing and having fun in the process! As a truly global company, we take pride in the diverse backgrounds of our team. When joining Madison Logic, you are committing to giving 100% and always striving for more. Work with & learn from an incredible group of people who care about your success as much as they care about their own. Our team is at the heart of what we do and our success starts with you!
Remote work note: Please refer to the job posting detail to determine what (if any) remote work options apply to the specific job advertised. Not all positions are available for remote work or in all regions/countries. Where applicable, remote work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. It requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.
About the Role:The Sr. Product Trainer will report to the Associate Director of Global Training & Enablement with a dotted line to the Head of Product, GTM. This individual will be responsible for supporting a comprehensive product training curriculum and facilitating training for internal team members across our global team in various time zones (US, APAC, EMEA). This includes product certifications and development of live and on-demand training for a global audience. You will work with Sales, Operations, Marketing, Technology and Product Leadership to determine Product training priorities. This includes building new content for product skills areas, communicating expectations, and defining metrics to track impact of training.
Pay Transparency/Equity:We are committed to paying our team equitably for their work, commensurate with their individual skills and experience. Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner. We will provide more information about our perks & benefits upon request.
Who We Are:
Our Vision: We empower B2B organizations globally to convert t
Our team is reshaping B2B marketing and having fun in the process! As a truly global company, we take pride in the diverse backgrounds of our team. When joining Madison Logic, you are committing to giving 100% and always striving for more. Work with & learn from an incredible group of people who care about your success as much as they care about their own. Our team is at the heart of what we do and our success starts with you!
Remote work note: Please refer to the job posting detail to determine what (if any) remote work options apply to the specific job advertised. Not all positions are available for remote work or in all regions/countries. Where applicable, remote work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. It requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.
About the Role:The Sr. Product Trainer will report to the Associate Director of Global Training & Enablement with a dotted line to the Head of Product, GTM. This individual will be responsible for supporting a comprehensive product training curriculum and facilitating training for internal team members across our global team in various time zones (US, APAC, EMEA). This includes product certifications and development of live and on-demand training for a global audience. You will work with Sales, Operations, Marketing, Technology and Product Leadership to determine Product training priorities. This includes building new content for product skills areas, communicating expectations, and defining metrics to track impact of training.
Responsibilities:
- Be the product SME by partnering with the Product Team as they “train the trainer” (you) on all new and existing Madison Logic (ML) Products
- Deliver live product training to ML teams and provide coaching and support, enabling ML teams to use and speak to the full use cases of our solution
- Align with Product Management and Product Marketing to ensure that live training, eLearning and all training materials support global product adoption of all new and existing products
- Own the creation and facilitation of product certifications
- Collaborate on eLearning modules and monitor/report on completion
- Develop supporting educational materials (e.g. playbooks, etc…)
- Track and report on product training KPIs to senior leadership to measure training effectiveness
- Conduct ongoing needs assessments and execute targeted training programs to address skills-gaps in coordination with the Sales, Marketing, Product, Tech, Customer Success, and Operations teams and communicate feedback to relevant product stakeholders regularly
- Collect feedback on training courses and adjust content as needed
Basic Qualifications:
- Bachelors or University Degree, with a focus on Teaching, Technical Education, Adult Learning & Development and/or Education Studies strongly preferred
- 12+ years total experience in training or related field with 2+ years specifically in product training
- 5+ years practical experience in training program design
- Proven experience facilitating live, interactive trainings
- Coaching Certification strongly preferred
Other Characteristics:
- Knowledge of Account-Based Marketing a plus
- Experience with WorkRamp (or equivalent LMS) strongly preferred
- Experience with reporting and analytics
- Advanced organizational skills with experience in project management preferred
- Ability to thrive in a fast-paced, demanding environment
- Proven ability to build relationships
- Prior experience in engineering and the technical aspects of product development a huge plus
Pay Transparency/Equity:We are committed to paying our team equitably for their work, commensurate with their individual skills and experience. Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner. We will provide more information about our perks & benefits upon request.
Who We Are:
Our Vision: We empower B2B organizations globally to convert t
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