Trust and Safety Lead

At Feeld, we are creating a world where where everyone is more intimately connected to each other and themselves. We are building an inclusive, human-centred product and are looking for a Trust and Safety Lead to become part our remote team and our mission to elevate the human experience of sexuality and relationships.

Trust and Safety is the central theme to everything we do at Feeld, both in our digital products and real-live events and activations. Trust and Safety manifest in many forms, across the physical, psychological, and digital spheres.

You will be responsible for innovating in developing technology, creating experiences, and establishing partnerships that ensure the health and happiness of the community in-app and IRL.

What you will do

Your will raise our design language to the next level, both aesthetically and in terms of its consistency across Feeld platforms. Within your first 6 months of joining, you will:

• Author and update all internal and customer-facing copy related to Trust, Safety, Privacy, Security, Moderation, and Community Standards.
• Act as the main escalation point for our frontline support and moderation teams as well as employees in other departments.
• Conduct thorough investigations and review content including profiles, photos, audio, video, and messages.
• Troubleshoot, and resolve complex and sensitive user issues related to fraud, privacy, user safety, and other risks.
• Craft sensitive and empathetic responses via email, social media, and app reviews.
• Collaborate with Law Enforcement, where necessary.
• Enforce Feeld’s Terms of Service and Community Guidelines to protect our ecosystem from fraud, support our users, and help improve the user experience.

Requirements

About you

• Previous experience in the Trust and Safety space at a dating app or social media platform.
• Familiarity with global data privacy laws, including GDPR, with a commitment to confidentiality.
• Ability to translate a desired user experience to an operational process or technical spec for engineers, service reps, and ops team members to execute.
• Good judgment, ability to see multiple perspectives and look past bias.
• Excellent communication, interpersonal, and time-management skills.

Benefits

About us

Feeld is an independent, experimental and fully remote organisation reshaping the dialogue on dating and sexuality. The company was founded in 2014 and has evolved since to become the open, distributed structure it is now. We have a naturally agile and fluid culture. The whole team is fully remote, which means you work where and when helps you perform at your best. We regard autonomy highly and treat our organisation as a product – we iterate, improve and test things internally to see what works best for everyone.

Our culture

We believe in creating a safe work environment through humanity, fluidity, safety, transparency and progressiveness. When hiring, we look for culture add rather than culture fit.

Because we are a fully remote team, it’s especially important that we create an environment where our colleagues feel included and connected as humans.

Diversity, equity, inclusion and belonging at Feeld

Feeld promotes open-mindedness, inclusion, diversity and kindness, both in the world and among our own workforce.

We encourage and welcome applications from people with a history of marginalisation, whether because of race, gender expression or identity, sexual orientation, national origin, disability (seen or unseen) or any confluence of intersectional identities.

Our goal is a barrier-free application process and working environment. If you require further details or assistance or have any questions about this process, please let us know at hr@feeld.co.

Compensation and perks

We are conscious of how our work and decisions impact other humans and the environment. We design our product and organisation with consideration for the wellbeing and happiness of our members and colleagues. We believe in technology and working environments that enable people to live a meaningful, fulfilled life.

Therefore, we offer our staff:

• Flexible working hours
• Unlimited paid time off
• A fully remote working situation
• Annual expense budget
• GBP £3k equipment and home office budget
• Learning & development budget
• On demand therapy sessions and mental health support via Spill
• Company retreats

Feeld’s way of working is designed to proactively prevent burnout and an “alway