Staff Technical Portfolio Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

Job Description

We are seeking a professional to join our organization as a Staff Technical Portfolio Manager. In this role, you will oversee a portfolio of initiatives, goals, and metrics within the Customer Service and Support (CSS) organization. Your primary objective is to align the teams’ investments with strategic goals and report on content, status, and outcomes.

What you get to do

•   Roll up, track, and communicate the project portfolio contents, including scope, goals, and priorities.
•   Define and enforce a governance framework to select what is in the portfolio, ensuring the proper visibility and approvals are in place.
•   Regularly review project progress, performance against targets, and any deviations, and send progress reports to stakeholders and executive management.
•   Engage with technology teams to align expectations and address concerns or conflicts.
•   Establish and maintain frameworks for organizational policies, goals, and schedules. Create templates to enable standardization across the portfolio.
•   Define the processes and business requirements to manage the organization’s strategy, roadmaps, projects, and resources in a centralized system.
•   Drive milestone sequencing decisions and visibility.
•   Establish operational rigor to keep the team on track and ready for various meetings, report-outs, and communications.
•   Stay abreast of the innovation, changes, and standards within ServiceNow and the industry to identify and contribute strategic thinking.
•  Be the program manager for your own initiatives.
•  Generate audience-specific deliverables, rollup views, and messaging.

Qualifications

​​​​​​​To be successful in this role you have:

• 10+ years of operations, program management, product management, business analyst, analytics, or other relevant industry experience in high tech (preferably SaaS).
• 3+ years managing multiple strategic initiatives in a technology organization, leading strong cross-collaboration with peers, and delivering high-quality deliverables.
• Excellent relationship-building skills, including engaging and influencing many diverse stakeholders and team members and gaining ownership of outcomes.
• Strategic skills to define the bigger picture and connect the dots with proposed and existing programs.
• Strong analytical and problem-solving abilities, with the capability to interpret data and tell a story in a consumable way.
• Comfortable with navigating the unknown and defining a path forward for things that have never been done before.
• Presentation and Interpersonal skills to interact with executive leaders and effectively drive organizational projects and initiatives.

 

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law