Hospitality Coordinator

Job Title: Hospitality Coordinator

Department: CRE

Reports to: Hospitality Manager

Job Type: Exempt ​​​

 

Arch Amenities Group

Wellness-driven. Hospitality-focused.

 

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

 

Summary

Arch Amenities Group the leading provider of amenities management and consulting services for commercial and residential spaces is seeking a Concierge Ambassador to join our expanding team! The Concierge Ambassador will play a vital role in creating a positive experience for all individuals entering the building by providing outstanding hospitality services. The successful candidate will possess excellent interpersonal skills, attention to detail, and a passion for delivering exceptional customer service. This role is essential in creating a warm and welcoming environment for tenants, guests, and visitors while generating an eco-system that stems in wellness and fitness.

 

Responsibilities

 

Create a Warm and Welcoming Environment:

• Greet and welcome all individuals entering the building with a friendly and professional attitude.
• Ensure that the lobby and other common areas are presentable, clean, and inviting.
• Assist in creating a comfortable and pleasant atmosphere for tenants, guests, and visitors.

Independent and Team Collaboration:

• Demonstrate the ability to work effectively both independently and as part of a team.
• Operate from a desk or other mobile stations on the property as required.
• Cover multiple buildings in Downtown Detroit throughout the week if required.

Concierge Services:

• Open doors and offer assistance in escorting individuals to their desired destinations within the building.
• Setup water and other refreshments to tenants, guests, and visitors.
• Offer wayfinding assistance to ensure a seamless navigation experience.
• Manage towel service for guests visiting the gym.

Visitor Check-In Process:

• Manage and troubleshoot the visitor check-in process by following established protocols.
• Ensure a smooth and efficient check-in experience for all guests.
• Maintain a high level of security and confidentiality when handling visitor information.
• Assist, as requested, with marketing and engagement activities involving the building’s app.

Tenant Engagement and Events:

• Support tenant engagement events in an outgoing and engaging manner.
• Assist in planning and organizing social events to foster community among tenants, under the direction of the Hospitality Director.
• Actively promote and encourage tenant participation in building activities.
• Assist Hospitality Director with executing tenant booked events and sporting activations.

Area Research:

• Conduct research on local area happenings, dining options, activities, festivals, road closures, and commute nuisances.
• Keep abreast of current and upcoming events that may impact tenant experiences.
• Provide helpful information and recommendations to tenants and guests.

Rental Initiatives and Support:

• Assist the Hospitality Manager in tenant engagement and meeting rental initiatives.
• Foster positive relationships with tenants and continuously strive to improve tenant sati