Administrative Associate III

Job Title

Administrative Associate III

Agency

Texas A&M University

Department

Transition Academic Programs

Proposed Minimum Salary

$18.07 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

What We Want

Transition Academics Programs is seeking an Administrative Associate III with 3+ years of general office or clerical work experience.

What You Need to Know

Salary: $18.07/hourly 

Cover Letter/Resume: A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section. 

Qualifications

Required Education and Experience:

• High school graduation or any equivalent combination of education and experience.

• Three years of experience in general office or clerical work.

Knowledge, Skills, and Abilities:

• Working knowledge of spreadsheet and word processing software programs.

• Keyboarding skills.

• Must have good verbal communication skills and the ability to maintain calm and professional demeanor in an office with high student traffic.

• Ability to multi-task and work cooperatively with others.

• Strong verbal and written communication skills.

• Strong interpersonal and organizational skills.

Preferred Qualifications:

• Bachelor’s degree.

• Four years of experience in general office or clerical work including some supervisory experience. Some experience in higher education experience in academic advising, teaching, coaching, or student development/student affairs.

• Texas A&M University office administrative experience.

• Excellent customer service skills and attention to detail.

• Ability to work independently and manage multiple projects.

• Excellent skills in Microsoft Office Suite.

• Strong problem-solving skills. 

• High degree of self-initiative and ability to think and work independently.

• COMPASS, EAB Navigate, and HOWDY proficiency.

Essential Duties/Tasks

Front Line Customer Service

• Serves as the first point of contact, along with student employees, for the Transition Academic Programs (TAP) office.

• Greets students and other visitors.

• Answers, screens, and redirects phone calls.

• Takes messages when staff are not available.

• Provides answers to general phone inquiries.

• Reviews and answers/redirects voice mail messages as appropriate.

• Monitors advising appointments.

• Cancels appointments when necessary.

• Estimates advising workload and makes adjustments to walk-in advising intake to ensure appointments may be completed during designated office hours.

• May train student workers and assist in coordinating efforts toward completing front desk responsibilities.

Academic Record Assistance

• Maintains, receives, and forwards academic files and records in accordance with University and Federal guidelines.

• Places and removes registration holds in COMPASS.

• Records student notes in the EAB Navigate system.

Clerical Support for Office

• Sends, receives, and distributes office mail. 

• Monitors staff calendars.

• Schedules meeting rooms.

• Performs advanced word processing, desktop publishing and data management activities, and assists staff with the use of these applications.

• Serves in a backup administrative role for processing student applications to enter TAP, as well as for maintaining office supplies and equipment.

• Maintains office reference materials including online office materials.

Who We Are

The mission of Transition <