Licensed Massage Therapist

Job Title: LICENSED MASSAGE THERAPIST
Department: Spa
Reports To: Spa Manager
Rate of Pay: Commission plus gratuities (Starting commission 27%, Opportunity to increase to 35%)
Shift: Part-Time, Year Round Position; Variable Shifts: Daily 9am-4pm and/or 2pm-8pm
Weekends, holidays and special events are required based on business needs
Treatment Providers must report to work 30 minutes prior to first appointment.
On Call: Be sure to confirm your schedule before the start of your shift. When you are on the schedule but have no appointments you are classified as actively on call. When an appointment is booked, you will be notified by the Spa. Your response time to arrive at the Spa should be one hour or less.

SUMMARY
Support and promote the image, service and standards of Sundance and the spa. Perform all massage and body treatments in a clean, safe and relaxing environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
Greet / welcome / check guests in and out warmly and with a smile exhibiting customer service excellence.
Guide the guests through their entire journey.
Fulfill any reasonable requests of the guests and management.
Ensure guest satisfaction and comfort throughout the entire spa journey.
Communicate with management and other team members, regarding guest or service concerns.
Perform all massage and body treatment therapies as prescribed by the spa protocols.
Punctual and consistent attendance and performance of job duties.
Maintain proper start/stop times for treatments, per protocols.
Set the ambiance for relaxation.
Restock and refill products and supplies in the treatment rooms.
Maintain and clean treatment rooms and equipment.
Assist other team members in keeping the dispensary clean and organized.
Understand all professional body care products and their proper usage.
Promote body care products to all guests.
Attend all educational events and meetings sponsored by the spa and Sundance.
Must be knowledgeable of a variety of massage modalities.
Ability to learn and perform all spa body treatments.
Help Guests on and off the tables.
Moving bags of linen.
Changing the height of the table.
Perform foot soaks.
Moving and lifting containers of liquid.
Moving, lifting, and cleaning dishes.
Moving and lifting a set of heated stones that weighs between 5-10 lbs.
Be a resource to guests on body therapy and products.
Be a team player, promoting the spa and other Sundance properties.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, cause, tenets, service standards, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be able to work a flexible schedule, work well under pressure, meet deadlines, and manage time appropriately.
Possess the necessary social skills to work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be a positive ambassador of Sundance inside and outside of work

ENVIRONMENTAL COMMITMENT
Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats. All employees are invited to participate in the Green Team and/or any Green Team sponsored events.

DRESS CODE
Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele.
In order to best promote a positive, professional image that meets Sundance guest's expectations, Spa Attendants are required to dress in a professional, conservative fashion that is appropriate for the spa setting. Please use the following as a minimum standard.
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Spa Treatment Providers are required to wear nametags at all times while on duty.
A spa apron is to be worn at all times.
Black shirt (or grey) and black pants (or grey) for all technicians.
Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardles