Customer Success Manager

<h3>Description</h3> <p>At Classiq Technologies, we’re shaping the future of quantum computing.</p><p>Our mission is to make quantum computing practical and impactful by bridging the gap between hardware and real-world applications. Our platform enables developers and enterprises to design, optimize, and deploy quantum algorithms at scale, automating complex processes and supporting teams from beginners to experts across diverse architectures.</p><p>Clasiq is trusted by Fortune 500 leaders and global governments. We accelerate the quantum era with a platform that transforms bold quantum ideas into working applications.</p><p>We’re looking for a seasoned, proactive <strong>Customer Success Manager</strong> who is passionate about technology, eager to engage with global customers, and excited to help organizations succeed in their quantum journey.</p><p>As a <strong>Customer Success Manager at Classiq</strong>, you will play a key role in ensuring our customers achieve measurable success with Classiq’s quantum software platform. You’ll be the customer’s trusted advisor - guiding them from onboarding to expansion and helping them extract maximum value from Classiq’s solutions.</p><p>This is a highly cross-functional role where you’ll collaborate closely with product, engineering, and sales teams, combining technical understanding with strong relationship management skills.</p><p><br/></p><p><strong>What you'll do:</strong></p><ul><li>Build and maintain long-term relationships with customers, driving engagement, satisfaction, renewals, and growth</li><li>Own customer relationship management, from onboarding and adoption to continued engagement, ensuring seamless transitions and sustaining the Classiq platform. Translate customer objectives into actionable success plans, ensuring measurable outcomes</li><li>Collaborate with technical teams to solve customer challenges and share best practices</li><li>Lead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with customer success goals</li><li>Serve as the customer’s voice internally, providing feedback that influences our product roadmap</li></ul><p><strong>Who you are:</strong></p><ul><li>4+ years of experience in <strong>Customer Success, Technical Account Management, or a similar customer-facing role</strong> in software, cloud, Deep tech technology or other advanced technology</li><li>Technical Bachelor’s degree in Maths / Computer Science / Engineering / Physics or STEM equivalent from a recognized academic institution</li><li>Proven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders</li><li>Strong technical approach and ability to learn complex software tools quickly</li><li>A proactive, curious, and collaborative mindset, passionate about innovation and customer success</li><li>Skilled at conflict resolution, expectation management, and consultative engagement</li><li>Willingness to travel up to 20% of the time.</li></ul><p><strong>Bonus points:</strong></p><ul><li>Master's (M.Sc / M.B.A) is a plus</li><li>Experience as a programmer is a plus</li><li>Fluency in an additional major European language (e.g., French, German, Spanish, Italian, etc.)</li><li>Knowledge or experience with quantum computing or adjacent fields</li></ul> <h3>Responsibilities</h3> None <h3>Requirements</h3> None